[Hiring] Consumer Protection Officer Dubai UAE
Position: Consumer Protection Officer
Date Posted: December 8, 2025
Industry: Financial Services / Exchange House
Employment Type: Full Time
Experience: 2 to 3 Years
Qualification: Graduate in Finance or a relevant field
Salary: AED 10000 to 20000
Location: Dubai, United Arab Emirates
Company: Al Fuad Exchange
Description:
We are seeking a dedicated Consumer Protection Officer to join our Dubai head office. This role is open to Arab nationals only and is best suited to candidates who can join immediately. The successful applicant will play a central role in handling customer complaints, maintaining accurate records, improving service processes, and supporting the customer service team.
Requirements:
• 2 to 3 years of relevant experience, preferably within the exchange house sector.
• Graduate qualification in Finance or a related discipline.
• Proficient with Microsoft Office applications.
• Strong communication and interpersonal skills.
• Immediate joiners preferred.
Responsibilities:
- Customer Complaints Management – Receive, investigate, resolve and monitor complaints to ensure timely and satisfactory outcomes.
- Call Records Maintenance – Keep accurate, up-to-date logs of all incoming calls including enquiry details and resolutions.
- Reporting & Surveys – Prepare monthly reports and run customer satisfaction surveys to identify trends and improvement areas.
- Policy & Process Improvement – Review existing customer service policies and suggest process enhancements to boost efficiency and satisfaction.
- Interdepartmental Collaboration – Coordinate with other departments to resolve customer issues and enhance overall service delivery.
- Team Supervision & Development – Supervise and mentor the customer service team to maintain high performance and professional growth.
- Daily Operations Oversight – Oversee daily customer support operations across phone, email and chat channels.
- Training for New Hires – Deliver onboarding and training programs for new team members to align them with company standards.
- Case Escalation Management – Manage escalated cases to ensure swift resolution and uphold service quality.
- Training Material Development – Create and update training materials for ongoing staff development.
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