[Hiring] Complaints Resolution Officer Dubai UAE
Position: Complaints Resolution Officer
Date Posted: November 5, 2025
Industry: Customer Service / Client Relations
Employment Type: Full Time
Experience: Experience in Customer Service, Client Relations, or Quality Assurance preferred
Qualification: Estimated Qualification: Bachelor’s Degree or Diploma in Business, Communication, or related field
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Pioneer Vision
Description:
Pioneer Vision is seeking a proactive and detail-oriented Complaints Resolution Officer to join our team in Dubai. This role is designed for someone passionate about transforming customer feedback into actionable improvements and enhancing overall client satisfaction. The ideal candidate will manage complaints efficiently while maintaining professionalism and empathy in all interactions.
Key Responsibilities:
- Receive, investigate, and resolve customer complaints across multiple communication channels
- Identify the root causes of issues and collaborate with Operations, Quality, and Training teams to implement effective solutions
- Communicate resolutions clearly, professionally, and empathetically to clients
- Analyze complaint trends to suggest process enhancements
- Ensure all complaint handling adheres to company policies and service level agreements (SLAs)
Requirements:
- Proven experience in Customer Service, Client Relations, or Quality Assurance
- Strong analytical and problem-solving abilities
- Excellent communication skills with high emotional intelligence
- Professional approach in handling sensitive and challenging situations
- Proficiency in CRM systems, ticketing tools, and reporting software
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