[Hiring] Community Support Specialist REMOTE USA
Position: Community Support Specialist
Date Posted: January 2, 2026
Industry: Technology / SaaS / Design Tools
Employment Type: Full Time
Experience: 2+ years supporting users in technical SaaS or community environments
Qualification: Estimated Qualification: Bachelor Degree holder or equivalent experience in relevant field
Salary: $43.80—$63.90 USD per hour (for SF/NY Hub; remote pay localized by location)
Location: United States, REMOTE
Company: Figma
Description:
Figma is seeking a motivated Community Support Specialist to join its Product Support Team, helping ensure the user community enjoys a seamless and engaging experience across forums, social channels, and other touchpoints. This role requires strong technical skills, excellent communication, and the ability to think critically while providing support in a fast-paced, startup-like environment. The position can be based at Figma’s U.S. hubs or fully remote within the United States.
Key Responsibilities:
• Monitor community and social channels (forums, X, Reddit, etc.) to provide technical support and manage user escalations
• Identify trends, recommend improvements, and help scale support initiatives
• Partner with Design, Engineering, and Technical Quality Support teams to investigate and resolve complex issues
• Gather user feedback and translate insights into actionable improvements for product and research teams
• Create clear support content including FAQs, announcements, and documentation
• Assist with incident communication and maintain proactive engagement with the user community
Requirements:
• Minimum 2 years of experience supporting users in technical SaaS or community environments
• Strong familiarity with design tools and workflows
• Excellent written and technical communication skills, capable of simplifying complex concepts
• Fluent in English, written and spoken
• Ability to work weekends (Wednesday to Sunday)
• Comfort working in a startup environment with multiple responsibilities
Preferred Qualifications:
• Technical curiosity and willingness to learn about design tools and community management
• Demonstrated ability to respond effectively to customer feedback both publicly and directly
Benefits:
Figma provides a competitive benefits package including equity, health/dental/vision coverage, retirement contributions, parental and family planning support, mental health resources, generous PTO, learning and development stipend, home office stipend, cell phone reimbursement, and bonus/incentive programs. Reasonable accommodations are available for individuals with disabilities during the application and employment process.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
