[Hiring] Collections Specialist REMOTE USA
Position: Collections Specialist
Date Posted: August 28, 2025
Industry: Education / Non-Profit / Finance
Employment Type: Full Time / Remote
Experience: 3+ years of directly related experience preferred
Qualification: HS Diploma or GED; Bachelor’s degree preferred
Salary: $50,838 – $56,544
Location: Manchester, NH, United States REMOTE
Company: FIRST
Description:
FIRST® is seeking a dedicated Collections Specialist to join our team and support our mission of preparing students to solve the world’s greatest challenges. This role is ideal for individuals who thrive in dynamic, mission-driven environments and want to contribute to impactful educational programs. The position offers a fast-paced, rewarding workplace with opportunities to make a tangible difference in student success and global outreach.
✅ Key Responsibilities:
- Monitor and manage accounts receivable to ensure timely collections
- Communicate professionally with school districts, donors, and partners regarding account balances, payments, and financial documentation
- Research and resolve billing discrepancies and unapplied payments in collaboration with internal teams
- Maintain accurate records of collection activities and payment commitments using NetSuite and Salesforce
- Generate aging reports, track KPIs, and escalate delinquent accounts as needed
- Reconcile customer accounts and support month-end closing processes
- Collaborate with the finance team to improve processes and ensure compliance with internal controls
✅ Qualifications & Skills:
- Advanced proficiency in Microsoft Excel (VLOOKUPs, PivotTables), Outlook, and Microsoft 365 suite
- Experienced with ERP/CRM systems (NetSuite and Salesforce preferred)
- Detail-oriented, accurate, and able to maintain confidentiality
- Strong collaboration and communication skills
- Familiarity with school district procurement and financial policies preferred
- Flexibility to travel 5–10%
✅ Benefits & Perks:
- Comprehensive healthcare, dental, and vision coverage
- Life & AD&D insurance, supplemental and voluntary plans
- Short- and long-term income protection insurance
- Flexible work schedule with hybrid options
- 160 PTO hours, 14 paid holidays, 40 hours paid sick leave, and one volunteer day per year
- Maternity and parental leave
- 401K retirement savings plan with employer match
- Medical and dependent pre-tax flex plans
- Employee Assistance Program (EAP)
FIRST® celebrates diversity, inclusion, and core values including Discovery, Innovation, Impact, Inclusion, Teamwork, and Fun. This position may be eligible for remote work for qualified candidates. Applicants must be authorized to work in the U.S. without sponsorship.
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