[Hiring] Cloud Support Technician REMOTE USA
Position: Cloud Support Technician
Date Posted: September 18, 2025
Industry: Information Technology / Cloud Services
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Salary: $50,000 – $60,000 per year
Location: Portland, United States REMOTE
Company: Atmosera
Description:
Cloud Support Technician – Remote (US)
Atmosera is seeking a dedicated Cloud Support Technician to join our Service Operations team. In this role, you will provide technical support, troubleshoot cloud infrastructure issues, and deliver exceptional customer service while gaining experience in Azure cloud technologies.
Key Responsibilities:
Technical Support & Troubleshooting:
· Monitor, analyze, and resolve incidents for customer infrastructure in Azure.
· Triage and respond to telemetry alerts promptly.
· Install, configure, and administer customer systems in Azure.
· Troubleshoot virtual servers and network issues.
· Escalate complex issues to Tier-2 and Tier-3 support when necessary.
Process & Optimization:
· Review systems, processes, and procedures regularly.
· Document processes and maintain a knowledge base.
· Promote best practices to improve organizational efficiency.
Communication & Customer Service:
· Explain technical issues and solutions to clients in business-friendly terms.
· Interact with customers to identify and troubleshoot IT problems.
· Provide regular updates via email, ticketing systems, and phone.
· Maintain clear communication with all team members regarding ticket status.
Required Skills:
Technical Skills:
· Basic knowledge of Windows and Linux operating systems.
· Familiarity with virtual servers and networking concepts.
· Strong interest in learning and mastering Azure cloud technologies.
Problem Solving & Analytical Skills:
· Ability to diagnose and resolve technical issues efficiently.
· Strong desire to learn new technologies and problem-solve.
· Comfortable working in a fast-paced, dynamic environment.
Communication & Interpersonal Skills:
· Excellent written and verbal communication.
· Ability to explain technical concepts to non-technical audiences.
· Strong customer service focus and teamwork orientation.
Qualifications:
· Previous experience in help desk, service desk, or systems administration.
· Experience supporting virtual servers and troubleshooting network issues is a plus.
· Background in managed services, hosted services, or Network Operations Center (NOC) environments is advantageous.
· Experience reviewing technical logs and handling telemetry alerts.
Additional Benefits:
· One-time cash bonus for successful completion of approved technical certifications, plus reimbursement of exam fees.
· Performance-based compensation with bonus potential.
· 100% employer-paid health, vision, and dental insurance.
· Company-paid life, AD&D, short- and long-term disability insurance.
· Generous PTO, 11 paid holidays, and community service leave.
· 401(k) plan with 100% company match up to 4% of salary.
· Employee recognition and reward programs.
This is a full-time remote position based in the United States, with the option to work from home or one of Atmosera’s US offices. Atmosera is an equal opportunity employer committed to diversity and inclusion.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
