[Hiring] Closing Operations Specialist REMOTE USA
Position: Closing Operations Specialist
Date Posted: August 12, 2025
Industry: PropTech / Mortgage Technology
Employment Type: Full Time
Experience: 1–2 years of related customer service or operations experience
Qualification: High school diploma (required); additional coursework or credentials in operations, customer support, or related fields are a plus
Salary: $25.00/hr (SF Bay Area, NYC, Seattle Metro) — $22.00/hr (all other locations)
Location: United States (Remote)
Company: Snapdocs
Description:
About the role
Snapdocs is expanding and seeking a detail-oriented Closing Operations Specialist to support our document-processing workflows for residential mortgage closings. You’ll work on a high-volume platform used across the real estate ecosystem, helping ensure documents are processed accurately and transactions move smoothly from origination to close. This is a remote, full-time role for candidates based in the United States.
Essential Job Functions:
- Process documents in the transaction queue including classifications, annotations, quality checks (QC), eNotes, RON tasks, and post-close QC.
- Identify and resolve common transaction issues and escalate when cases require deeper intervention.
- Collaborate with supervisors through regular 1:1s and participate in weekly team meetings.
- Support special projects and operational initiatives as assigned.
Behaviors / Operational Expectations:
- Maintain reliable attendanceand be available for scheduled shifts, including occasional overtime or holidays when required.
- Work from a quiet remote environmentwith a dependable high-speed internet connection.
- Participate actively in meetingsand manage your calendar; raise conflicts or concerns promptly.
- Follow company policies and proceduresand contribute constructively to team efforts.
Minimum Qualifications:
- High school diplomais required.
- 1–2 years of related customer service or operations experiencepreferred.
- Strong written and verbal communicationand the ability to learn new software quickly.
Knowledge / Skills / Competencies:
- Detail-oriented with the ability to multitask and self-manage in a fast-changing environment.
- Customer-first mindset — patient, empathetic, and solution-focused when handling issues.
- Results-driven and able to meet productivity and quality expectations consistently.
- Curious and coachable — open to feedback and eager to learn new processes and tools.
- Team player who thrives when collaborating across functions.
Compensation & Benefits:
- Hourly pay: $25.00/hr (SF Bay Area, NYC, Seattle Metro) — $22.00/hr (all other locations).
- Comprehensive benefits for full-time employees including medical, dental, and vision.
- 401(k) with company match.
- Generous parental leave and flexible paid time off policies.
- Additional perks such as wellness benefits, HSA/FSA options, lifestyle stipend, and paid holidays/breaks.
- Part-time employees are not eligible for benefits at this time.
Company & Team:
Snapdocs is a fast-growing company modernizing the mortgage closing experience with workflow automation and thoughtful UX. The Operations team supports production, billing, provider operations, customer success, and remote services to keep high-quality delivery on track.
Application Information:
Snapdocs is an equal opportunity employer and values diversity in all forms. Applicants needing accommodations for interviews should contact accommodations@snapdocs.com. Applicants should expect a confirmation email after applying — check spam if you do not receive one. Snapdocs will only reach out from official company domains or via authorized recruiting platforms; be cautious of requests for personal information outside the normal hiring flow.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
