[Hiring] Client Success Specialist REMOTE USA
Position: Client Success Specialist
Date Posted: October 20, 2025
Industry: Real Estate / Property Management / Customer Success
Employment Type: Full Time
Experience: Customer success, hospitality, or property management experience preferred
Qualification: Bachelor’s degree or equivalent experience in customer-facing roles
Location: San Marino, CA, USA (REMOTE)
Company: Flex Living
Description:
Flex Living is on a mission to redefine the global rental experience. We aim to make renting a home as simple, fast, and seamless as shopping online, leveraging our proprietary Property Management System (PMS) to automate operations, streamline bookings, and create effortless experiences for both guests and landlords.
Key Responsibilities:
- Serve as the primary point of contact for guests and landlords via chat, email, and phone, resolving inquiries quickly and efficiently
- Guide new landlords and partners through the PMS platform to ensure they gain full value from our tools
- Troubleshoot technical and operational issues, escalating when necessary to maintain smooth operations
- Collect and analyze customer feedback, track satisfaction metrics, and identify recurring issues to enhance service quality
- Collaborate with Operations, Product, and Tech teams to refine workflows and improve the end-to-end customer experience
- Identify opportunities for upselling and retention, enhancing guest stays and building strong landlord relationships
Requirements:
- Strong written and verbal communication skills
- Experience in customer success, hospitality, or property management
- Comfortable using CRM, PMS, and other digital support tools
- Excellent problem-solving skills, attention to detail, and organizational ability
- Empathetic, patient, and able to remain calm under pressure
- Fluent in English; additional languages, especially French, are a plus
Why Join Flex Living:
- Contribute to a company transforming the global rental industry
- Collaborate with a diverse, high-performing international team
- Opportunities for career growth as the company scales globally
- Competitive salary with performance-based bonuses
- Remote-first work culture, focusing on output rather than hours
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