[Hiring] Client Success Associate REMOTE USA
Position: Client Success Associate
Date Posted: October 21, 2025
Industry: Veterinary / Customer Success / SaaS
Employment Type: Full Time
Experience: 1–3 years in customer support, customer success, or client-facing roles
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Location: United States, REMOTE
Company: Nest Veterinary
Description:
Join Nest Veterinary as a Client Success Associate – Remote Opportunity
At Nest Veterinary, our mission is to make high-quality pet care accessible to every pet parent. By offering technology solutions that improve compliance and access to wellness care, we help ensure more pets receive the preventive care they need, right when they need it. Our focus is on transforming veterinary experiences through thoughtful, design-forward, and tech-enabled solutions for pets and their families.
As a Client Success Associate, you will be a vital part of Nest’s support team, empowering veterinary practices with the guidance, tools, and resources they need to succeed. You’ll act as the frontline representative for our partners, addressing day-to-day questions, supporting clinics with our wellness platform, and ensuring every client feels confident and supported.
Key Responsibilities:
Customer Support
- Respond to inbound support inquiries via email, phone, and chat with empathy, urgency, and clarity.
- Troubleshoot issues related to billing, plan setup, client communication, and platform usage.
- Keep accurate records of support tickets and resolutions in the system.
Enablement & Education
- Develop and maintain self-serve support content, including help center articles and training videos.
- Assist with onboarding new practices through email campaigns, welcome calls, or follow-up check-ins.
- Improve internal documentation and SOPs to scale support processes efficiently.
Feedback & Collaboration
- Escalate software bugs and common challenges to Product and Hospital Success Managers.
- Identify recurring client needs and propose enhancements to tools, communication, and training materials.
- Participate in cross-functional team meetings to advocate for the customer experience.
Qualifications & Skills:
- 1–3 years of experience in customer support, customer success, or client-facing roles, ideally in SaaS or healthcare/veterinary settings.
- Excellent verbal and written communication skills, friendly and confident.
- Highly organized, reliable, and responsive; able to manage multiple cases simultaneously.
- Comfortable using support tools such as Zendesk, Intercom, Loom, and Notion.
- Empathetic, enthusiastic, and committed to helping veterinary professionals succeed.
Why Join Nest:
- Be part of a mission-driven team making veterinary care proactive and accessible.
- Collaborate with kind, motivated teammates in a transparent and cooperative environment.
- Contribute to shaping the customer experience during a high-growth phase.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
