[Hiring] Client Solutions Manager REMOTE USA

­­­­Position: Client Solutions Manager

Date posted: 2025-07-12

Industry: Other

Employment type: Full Time

Experience: 2 to 4 year               

Qualification: Bachelor’s Degree holder

Location: New York City Metropolitan Area, United States, REMOTE

Company: Kyra

Description:

Hiring Client Solutions Manager (Fully Remote)

New York City Metropolitan Area

About the job

At Kyra, we’re leading the creator marketing revolution, pioneering how brands collaborate with talent at scale. We’re more than just an agency. We’re an AI-powered platform helping creators turn their passions into careers and enabling global brands like Nike, H&M, Prime Video, Polaroid, and Kiehl’s to launch standout influencer campaigns.

With $15 million in Series A funding, we launched the Kyra Platform—a revolutionary platform that’s reshaping the creator economy. It’s where creators build their networks, earn, and thrive, while brands gain access to a high-impact marketplace for trendsetting, high-ROI campaigns. Curious about what we do? Check out our latest success stories here 👀

Role Overview

As a Client Solutions Manager at Kyra, you’re a strategic operator, trusted client partner, and cross-functional collaborator. You’ll take the lead on one of our newest, high-profile beauty accounts—driving measurable growth and ensuring excellence across every touchpoint. Reporting directly into the Head of Client Solutions, you’ll be accountable for deepening client relationships, delivering high-performing creator activations, and increasing Quarterly Net Revenue Retention (NRR) across your book of business.

This role is ideal for someone who thrives in fast-paced environments, thinks two steps ahead, and knows how to turn insights into action.

What You’ll Be Doing

Strategic Relationship Leadership

• Act as the Lead on a marquee beauty client, owning the relationship, setting the tone, and building long-term trust.
• Be the Voice of the Client Internally: Translate client needs into action plans and rally cross-functional teams to deliver impact.
• Bring Foresight and Focus: Identify opportunities to expand our partnership through new geographies, product lines, or creative solutions.

Solution Crafting & Communication

• Lead with Strategy: Turn insights, results, and client feedback into meaningful recommendations that align with brand goals.
• Communicate with Precision: Deliver executive-ready updates, decks, and reports that are clear, compelling, and actionable.
• Own Reporting: Partner with our Strategy and Product teams to present results that don’t just summarize the past, but inform what’s next.

End-to-End Execution Oversight

• Drive Accountability: Own timelines, deliverables, and the final product, ensuring everything is on-brand, on-time, and on-budget.
• Champion Excellence: Push internal teams to go beyond the brief and consistently deliver industry-leading work.
• Problem-Solve with Agility: Anticipate roadblocks and drive quick, thoughtful solutions that keep momentum strong.

Growth & Retention Strategy

• Directly Impact NRR: You’ll be responsible for growing your account(s) quarter-over-quarter by identifying and activating upsell opportunities, building trust, and retaining client investment.
• Understand What Moves the Needle: Align strategy to key client objectives and stakeholder success metrics, so performance directly supports retention and growth.
• Deliver Long-Term Value: You don’t just hit goals, you build relationships that deepen over time.

Project & People Management

• Run High-Impact Creator Activations: Own large-scale programs from kickoff to wrap, ensuring seamless internal collaboration and flawless delivery.
• Mentor and Upskill: Provide day-to-day guidance and feedback to junior team members, modeling best-in-class client service and execution.
• Lead with Data: Forecast outcomes, track performance, and use insights to inform both immediate actions and longer-term strategy.

What You Bring

Advanced Client Solutions Expertise

• 5+ years of experience in influencer marketing, client-facing campaign management, or digital strategy, with strong experience managing complex campaigns for beauty, lifestyle, or enterprise-level brands.
• Expertise in creator ecosystems, platform dynamics (especially TikTok and Instagram), and content performance metrics

Strategic Growth Mindset

• Proven success managing and growing enterprise accounts, especially through expansion opportunities that directly impact client retention and revenue growth
• Strong commercial acumen with a clear understanding of how to influence Quarterly Net Revenue Retention (NRR) through both strategic execution and relationship building

Communication & Relationship Mastery

• Ability to craft and deliver high-impact messages across formats and audiences, from day-to-day client contacts to senior stakeholders
• A natural rapport-builder who knows how to guide, align, and advocate

Operational Strength

• Deep understanding of scopes, deliverables, and timelines, with a relentless eye for detail and follow-through
• Clear sense of ownership, always holding yourself and others accountable to the highest standard

What Makes You Stand Out

• Experience leading beauty or lifestyle brand accounts, especially across global markets
• Strong performance reporting skills and comfort presenting insights to C-suite stakeholders
• A collaborative, empathetic leader who uplifts others and drives team success
• Resilience and adaptability in fast-paced, remote-first environments

Hiring Process (Remote)

• Story Swap with a Member of our People Team: A 30-minute conversation to explore your career journey and provide an opportunity to learn more about our team.
• Capabilities Interview: A 30-minute discussion with our Head of Client Solutions to assess your skills and experience in alignment with the role.
• Task Submission: A role-specific task to further assess your capabilities with the role.
• Chief Commercial Officer meeting : A 30-minute conversation with our Chief Commercial Officer

If you have a condition or require an adjustment to our interview process – please let us know so we can make adjustments to support you. Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.