[Hiring] Claims Service Associate REMOTE USA

­­­­Position: Claims Service Associate

Date posted: 2025-06-23

Industry: other

Employment type: Full Time

Experience: 2 to 3 year               

Qualification: Bachelor’s Degree holder

Location: Fort Washington, PA, United States, REMOTE

Company: Tential Solutions

Description:

Claims Service Associate required

Fort Washington, PA

About the job

Our Client, a Fortune 500 Financial Services Company, is looking for several individuals who are looking for a professional opportunity to gain experience in a corporate environment. This is an excellent opportunity to work in a large corporate organization to learn their corporate culture and service lines through an extensive paid training program.

Daily, this person will do the following.

• This is a non-sales position, however, there is an expectation that you will be receiving about 40-60 inbound calls per day and making a few outbound calls to follow up on missing information.
• Speak with clients in a customer service call center environment regarding their various disability insurance policies and update required information
• Explain disability benefit coverage, open enrollment, income tax questions, documenting, and investigating claims from beginning to end.
• Receive, evaluate and answer customer inquiries which are mostly routine but may require you to research information within our clients’ extensive electronic internal library
• Communicate with clients effectively and professionally through email, chat and phone calls
• Offer World-Class customer service by providing complete and accurate information to clients in a multi-task, high-pressure environment that requires attention to detail
• Meet and exceed production, attendance, quality and service goals
• Follow proper client and state regulations to ensure compliance with appropriate guidelines

Required Skills

• Professional Demeanor: Demonstrating patience, composure, and client service attitude
• Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client’s requests
• Problem Solving and Decision-Making Skills
• Initiative: Demonstrate a self-started behavior and a willingness to help others
• Communication Skills: Communicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved parties
• Empathy and Understanding
• Multi-tasking
• Ambition to succeed
• Strong people skills
• Great Customer Service