[Hiring] Claims Call Center Representative REMOTE USA
Position: Claims Call Center Representative
Date Posted: June 28, 2026
Industry: Insurance / Customer Service / Call Center
Employment Type: Full Time
Experience: 6+ Months in Customer Service or Call Center Environment
Qualification: High School Diploma or Equivalent
Salary: $17.79 – $21.64 per Hour + Bonus Eligibility (5%)
Location: United States, REMOTE
Company: Zurich North America
Description:
Zurich North America is a leading global insurance provider serving individuals, small businesses, and large multinational organizations across multiple markets. The company is recognized for its strong expertise in risk management and its commitment to delivering high-quality insurance and claims services.
The organization is currently hiring Claims Call Center Representatives to join its remote customer support team. This role involves handling incoming claims, assisting customers with first notice of loss reports, and ensuring accurate and timely processing of insurance claims. Selected candidates will receive comprehensive training to prepare them for success in this fast-paced environment.
This position is ideal for individuals who are customer-focused, detail-oriented, and eager to build a career in the insurance industry while contributing to a well-established and reputable organization.
Key Responsibilities:
• Handle first notice of loss (FNOL) claims received via phone and digital channels.
• Accurately document and process insurance claims in a timely manner.
• Respond to customer inquiries and resolve claims-related issues.
• Communicate with internal and external stakeholders to gather and verify information.
• Escalate complex cases when necessary for proper resolution.
• Maintain compliance with company policies and insurance regulations.
• Provide feedback to improve customer service processes and efficiency.
• Ensure high-quality service delivery in every customer interaction.
Requirements:
• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Previous call center experience is preferred.
• Strong data entry and typing skills (32 WPM or higher preferred).
• Proficiency in Microsoft Office and Windows-based systems.
• Ability to multitask across multiple systems and screens.
• Strong communication, problem-solving, and attention to detail skills.
• Basic understanding of insurance processes is an advantage.
• Strong knowledge of:
• Customer Service and Call Center Operations
• Data Entry, Communication, and Claims Processing
• Insurance Basics and Risk Management Procedures
Benefits:
• Remote work flexibility across eligible U.S. states.
• Paid training program (6 weeks).
• Annual merit increases and bonus opportunities.
• 401(k) retirement plan with company match.
• Medical, dental, and vision insurance coverage.
• Paid time off and overtime eligibility.
• Career growth and mobility within Zurich North America.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
