[Hiring] Claim Coordinator REMOTE USA

Position: Claim Coordinator

Date Posted: September 17, 2025

Industry: Insurance / Financial Services

Employment Type: Full Time

Experience: Minimum 2 Years

Qualification: High school diploma required (Post-secondary/college degree preferred)

Salary: $21.40 – $28.95 per hour

Location: United States, REMOTE

Company: Thrivent Financial

Description:
Overview
Thrivent is a purpose-driven financial services organization committed to helping clients and their families navigate important life events. As a Claim Coordinator, you will act as the primary guide and point of contact for claimants, beneficiaries, family members, financial advisors and other stakeholders throughout the lifecycle of a claim — from initial submission through decision communication.

Key Responsibilities:

• Manage each claim end-to-end, coordinating communications and documentation across claimants, examiners, care providers, financial advisors, and other third parties.
• Provide clear education and guidance about the claims process, ensuring claimants and beneficiaries understand next steps and timelines.
• Use phone, mail and electronic channels to collect required records and follow up with providers or vendors to obtain supporting documentation.
• Deliver exceptional customer service, de-escalate difficult interactions, and remain calm and professional under pressure.
• Identify process gaps or recurring issues and collaborate with peers and management to recommend improvements.
• Maintain up-to-date knowledge of internal procedures and immediately apply changes to customer interactions.
• Perform other duties as assigned to support the claims organization.

Qualifications & Skills:

• High school diploma required; post-secondary education is a plus.
• Minimum 2 years’ experience in insurance or financial services preferred.
• Strong verbal and written communication skills with a professional demeanor.
• Excellent interpersonal, customer service, analytical and negotiation skills.
• Ability to work independently, exercise sound judgment, and manage multiple priorities.
• Comfortable handling sensitive and emotional situations with patience and empathy.
• Proficiency with Microsoft Office (Word, Outlook, Excel) and aptitude for learning internal systems.
• Strong organization, attention to detail, and adaptability in a changing environment.

Pay Transparency & Benefits Summary
The stated hourly range reflects geographic and experience-based pay considerations. Thrivent also offers a competitive benefits package which may include bonuses, medical/dental/vision plans, retirement programs, paid time off, parental leave, well-being resources and more — eligibility subject to plan terms.

Culture & Accessibility
Thrivent is an Equal Opportunity Employer committed to a diverse and inclusive workplace. Reasonable accommodations are available; if you need an accommodation during the application or hiring process, please contact Human Resources.

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