[Hiring] Chat Support Specialist REMOTE USA
Position: Chat Support Specialist
Date Posted: October 13, 2025
Industry: Customer Service / Communication Solutions
Employment Type: Full Time
Experience: 1–3 years in customer support, live chat, or helpdesk roles
Qualification: High school diploma or equivalent (Associate or Bachelor’s degree preferred)
Salary: $70000/yr
Location: Remote, USA (State College, PA)
Company: X-Pert Communications, Inc
Description:
X-Pert Communications, Inc. is seeking a dedicated Chat Support Specialist to join our remote team. In this role, you will serve as the first point of contact for customers, providing timely and accurate support through online chat platforms and email. The ideal candidate is an excellent communicator, tech-savvy, and thrives in a fast-paced digital environment while maintaining professionalism and attention to detail.
Key Responsibilities:
- Respond promptly to customer inquiries via live chat and email channels.
- Provide accurate information about products, services, and troubleshooting steps.
- Manage multiple chat conversations simultaneously while maintaining a professional tone.
- Document all interactions and maintain detailed client records in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Collaborate with support and technical teams to improve response quality and customer satisfaction.
- Proactively suggest improvements to enhance customer experience and internal processes.
Qualifications & Skills:
- High school diploma or equivalent (Associate or Bachelor’s degree preferred).
- 1–3 years of experience in customer support, live chat, or helpdesk roles.
- Excellent written communication and multitasking skills.
- Strong attention to detail and ability to stay calm under pressure.
- Tech-savvy with proficiency in chat platforms, CRM tools, and Microsoft Office/Google Workspace.
- Reliable internet connection and ability to work independently in a remote environment.
Benefits:
- Competitive pay with performance-based incentives.
- Flexible remote work schedule.
- Paid time off, holidays, and wellness days.
- Ongoing training and career development opportunities.
- Supportive and inclusive work culture.
- Opportunity to work with an innovative company shaping the future of communication.
Why Join X-Pert Communications, Inc.?
At X-Pert Communications, Inc., we empower people through technology and exceptional service. Join a passionate team that values collaboration, creativity, and excellence, and help redefine customer engagement in the digital era.
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