[Hiring] Chat Support Representative II REMOTE USA
Position: Chat Support Representative II
Date Posted: 26 August 2026
Industry: Customer Support & Digital Services
Employment Type: Full Time | Remote
Experience: Previous Customer Service, Chat Support, Administrative, or Help Desk Experience Preferred
Qualification: High School Diploma or Equivalent; Additional Education is a Plus
Salary: $45,000 – $60,000 per year (Estimated)
Location: REMOTE, United States
Company: Positive Behavior Steps
Description:
Positive Behavior Steps is seeking an experienced and customer-focused Chat Support Representative II to provide professional assistance through live chat and digital communication channels. This remote position is ideal for individuals who have strong communication skills and enjoy resolving customer concerns while maintaining a high level of service quality.
The successful candidate will handle complex customer inquiries, provide accurate information, document interactions, and collaborate with internal teams when needed. This role requires strong problem-solving abilities, attention to detail, and the ability to manage multiple conversations effectively in a remote work environment.
Key Responsibilities:
• Respond to customer inquiries through live chat and digital communication platforms.
• Provide accurate guidance regarding company services, processes, and procedures.
• Handle escalated customer concerns and identify suitable solutions.
• Maintain professional, empathetic, and solution-focused communication with customers.
• Document customer interactions and update records accurately.
• Manage multiple chat conversations while maintaining response quality.
• Coordinate with internal teams for additional support or issue resolution.
• Follow company policies, confidentiality requirements, and service standards.
• Identify recurring customer issues and share trends with management.
• Support and mentor junior chat representatives when required.
• Meet established productivity, quality, and response-time targets.
Requirements:
• High school diploma or equivalent required.
• Previous experience in customer service, chat support, administration, or help desk roles preferred.
• Experience handling escalated customer inquiries is an advantage.
• Excellent written communication and typing skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently in a remote environment.
• Strong attention to detail and organizational skills.
• Professional attitude with the ability to manage multiple priorities.
• Strong knowledge of:
• Chat support platforms and digital communication tools.
• Email, databases, and standard office software.
• Customer relationship management practices.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
