[Hiring] Chat Support Clerk REMOTE USA
Position: Chat Support Clerk
Date Posted: December 21, 2025
Industry: Food & Beverages / Customer Service
Employment Type: Full Time
Experience: Not Specified
Qualification: High School Diploma or equivalent; additional education is a plus
Salary: $30.21 – $33.18/hr
Location: United States REMOTE
Company: Stello Foods
Description:
We’re Hiring | Chat Support Clerk
Stello Foods is a leading player in the Food & Beverages industry, committed to delivering exceptional customer service as a core component of its success. We are seeking a dedicated Chat Support Clerk to join our team and provide timely, accurate, and friendly assistance to customers through online chat platforms. This role positions you as the first point of contact, helping to resolve inquiries, support orders, and enhance the overall customer experience.
Key Objectives:
- Deliver prompt and professional chat support for inquiries related to products, orders, and services
- Ensure customer satisfaction by providing clear, accurate, and helpful guidance
- Collaborate with internal teams to resolve complex issues quickly and efficiently
- Maintain detailed records of customer interactions to support continuous improvement
Responsibilities:
- Respond courteously and promptly to customer inquiries via chat
- Assist customers with product information, order status, and general support requests
- Identify and escalate unresolved issues to the relevant departments
- Document customer interactions accurately and update internal databases
- Follow company policies and procedures to maintain consistency and compliance
- Work collaboratively with team members to enhance service quality and customer satisfaction
Requirements:
- High school diploma or equivalent; additional education is a plus
- Previous experience in customer service or chat support, preferably within the Food & Beverages sector
- Strong written communication skills with excellent grammar and spelling
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency with chat support software, CRM systems, and basic computer applications
- Patient, empathetic, and solution-oriented mindset
- Flexibility to work various shifts, including weekends and holidays
Qualifications:
- Exceptional interpersonal and communication skills
- Detail-oriented with strong problem-solving abilities
- Ability to remain calm and professional under pressure
- Team player who values collaboration and continuous learning
Benefits:
- Competitive salary with performance-based incentives
- Comprehensive health, dental, and vision insurance plans
- Opportunities for career growth and professional development
- Supportive and inclusive workplace culture
- Employee discounts on Stello Foods products
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
