[Hiring] Chat/Phone Support Specialist REMOTE USA
Position: Chat/Phone Support Specialist
Date posted: 2025-06-15
Industry: Customer Support Services
Employment type: Full Time
Experience: 1 to 2 year
Qualification: High school diploma or equivalent
Location: United States, REMOTE
Company: Recruitment via Talentify
Description:
Hiring Chat/Phone Support Specialist – Remote
United States
About the job
Why Consider This Job Opportunity
- Competitive base salary commensurate with experience
- Comprehensive benefits package including medical, dental, short/long-term disability, life insurance, personal time off, educational assistance, and a 401K plan
- Opportunity to work from home with specified technology requirements
- Dynamic work environment with the potential for flexible scheduling, including weekends and evenings
- Supportive team culture that values service, tenacity, responsibility, integrity, versatility, and entrepreneurship
What To Expect (Job Responsibilities)
- Provide exceptional customer support while maintaining a positive demeanor and patience
- Collaborate with the quality and training team to meet performance expectations
- Accurately maintain the proprietary call center database by documenting all client interactions
- Strive to exceed key performance indicators (KPI) and quality goals set by management
- Engage effectively with clients through email and live chat, ensuring high-quality written communication
What Is Required (Qualifications)
- High school diploma or equivalent
- 1-2 years of call center experience, preferably in a live chat environment
- Excellent data entry skills with a minimum typing speed of 45-55 wpm
- Strong oral and written communication skills, demonstrating professionalism and clarity
- Proven ability to multitask and deliver quality customer service in a high-volume environment
How To Stand Out (Preferred Qualifications)
- Retail sales experience, preferably in an e-commerce environment
- Experience with client relationship management tools, such as Salesforce
- Familiarity with handling multiple chats simultaneously
- Positive outlook and engaging demeanor in written communication
- Dependable history of good attendance and punctuality
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