[Hiring] Chargeback Specialist REMOTE USA

Position: Chargeback Specialist

Date Posted: September 24, 2025

Industry: PropTech / Payments / Financial Operations

Employment Type: Full Time

Experience: Experience in banking or payment processing with hands-on chargeback handling; familiarity with credit card dispute processes. (2+ years basic accounting experience preferred.)

Qualification: Bachelor’s degree or equivalent work experience

Location: United States — Remote (candidates in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida are being considered; other states may be reviewed on a case-by-case basis)

Company: Entrata

Description:

Company Overview
Entrata is a leading property-management software company founded in 2003 that provides a broad technology suite — from rent payments and leasing to maintenance and resident engagement. With an international team and multiple offices, Entrata combines startup agility with enterprise maturity and focuses on building products that simplify property management.

Role Summary — Chargeback Specialist
The Chargeback Specialist is part of the Payment Operations team and is responsible for managing chargeback disputes to limit financial losses for Entrata and its clients. This role serves as the liaison between properties, banks, and card brands, ensuring disputes are resolved in line with industry rules and internal SLAs.

Responsibilities:

• Manage chargebacks, disputes, credits, retrievals, and reversals from initiation through resolution.
• Conduct thorough transaction research, analyze evidence, and make well-documented decisions.
• Respond to internal and external inquiries within the team’s SLA (typically within 2 business days).
• Apply card-association rules and industry best practices to represent cases to card brands.
• Execute retrieval workflows including merchant notifications and collecting supporting documentation.
• Recommend and implement loss-mitigation measures and educate clients to reduce future disputes.
• Support cross-functional projects and assist team members when needed.
• Continuously identify process improvements to increase service quality for internal and external partners.

Minimum Qualifications:

• Bachelor’s degree or equivalent professional experience.
• Prior experience in banking, payment processing, or roles involving credit card transactions.
• Direct experience with chargebacks and dispute workflows.
• Strong Excel skills (including formulas for complex spreadsheets).
• Clear, professional written and verbal communication; strong attention to detail.
• Good organizational skills, ability to prioritize and work collaboratively with banks, processors, and internal teams.

Preferred Qualifications:

• Familiarity with payment rules and card-brand regulations.
• Knowledge of Google Suite and basic SQL.
• 2+ years exposure to accounting terminology or basic accounting functions.

Locations Considered:
Candidates located in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida are being actively considered for this role. Entrata also hires in additional U.S. states for other roles and may review out-of-state applicants on a case-by-case basis.

Benefits & Culture:

• Flexible remote/hybrid arrangements, generous vacation and regular company recharge days.
• Comprehensive medical, dental, and vision plans (including fertility benefits) for eligible employees.
• HSA/FSA options, employer-paid disability, and retirement plan with employer matching for eligible staff.
• Wellness programs, mental-health resources, and family-friendly leave policies.
• Volunteer and community giving programs, employee discounts, and periodic company swag drops.
• Inclusive culture committed to diversity, equity, and equal opportunity.

Level: S3

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