[Hiring] Care Management Support Assistant 3 REMOTE USA
Position: Care Management Support Assistant 3
Date Posted: 26th October 2026
Industry: Healthcare & Care Management
Employment Type: Full Time
Experience: 1–3 years of technical/administrative support experience with at least 2 years of demonstrated leadership experience
Qualification: Associate or Bachelor’s Degree in Business or a related field preferred
Salary: $44,000 – $57,500 per year
Location: REMOTE, USA
Company: Humana
Description:
Humana is seeking a Care Management Support Assistant 3 to provide advanced administrative and operational support within its care management team. This role focuses on helping members and families access appropriate healthcare resources while supporting care management activities and improving overall member experiences.
The successful candidate will handle administrative processes, coordinate communication with members, families, and healthcare providers, and assist with assessments, documentation, and workflow improvements. This position requires strong organizational skills, independent judgment, and the ability to manage multiple priorities in a healthcare environment.
Key Responsibilities:
• Provide non-clinical administrative support for care management activities and member services.
• Assist with assessing and evaluating member needs and connecting them with appropriate healthcare resources.
• Manage inbound and outbound calls with members, families, and healthcare providers.
• Perform accurate data entry, calculations, and administrative tasks according to established standards.
• Develop job aids and provide training support for specific care management processes.
• Interpret and follow department procedures while exercising independent judgment in daily tasks.
• Support care management teams with documentation and operational activities.
• Complete additional duties assigned by management based on business requirements.
Requirements:
• Minimum 2 years of demonstrated leadership experience.
• 1–3 years of technical experience with Microsoft Office applications including Word, Excel, and Outlook.
• Administrative support experience within the healthcare industry.
• Familiarity with care management services and healthcare resources.
• Strong organizational skills with the ability to prioritize tasks independently.
• Ability to work effectively in a remote environment while maintaining confidentiality of member information.
• Dedicated workspace and reliable internet connection required for remote work.
Preferred Qualifications:
• Associate or Bachelor’s Degree in Business or a related field.
• Experience with Microsoft Access.
• Familiarity with medical terminology.
• Previous experience working with Medicaid, Medicare, or Long-Term Care (LTC) members.
• Bilingual Spanish communication skills.
• Ability to travel occasionally to company offices for meetings or training.
Strong knowledge of:
• Healthcare administration and care management support
• Microsoft Office tools including Word, Excel, and Outlook
• Member communication, documentation, and healthcare resource coordination
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