[Hiring] Care Experience Specialist REMOTE USA
Position: Care Experience Specialist
Date Posted: December 7, 2025
Industry: Healthcare / Behavioral Health
Employment Type: Full Time
Experience: Minimum 2 years in a customer/patient success or support role
Qualification: High school diploma or equivalent; experience with CRM platforms and healthcare settings preferred
Salary: $45,000 – $55,000 per year
Location: United States, REMOTE
Company: Charlie Health
Description:
Charlie Health is seeking a passionate and dedicated Care Experience Specialist to join their team, supporting clients and families throughout their treatment journey. The role focuses on ensuring a seamless and supportive experience for clients navigating behavioral health, substance use, and eating disorder care.
Key Responsibilities:
- Answer inbound calls, emails, and texts while resolving client and family concerns efficiently
- Act as a liaison between clients and internal teams including Admissions, Billing, Clinical Care, Outreach, and Utilization Review
- Support client-related requests from the Clinical Care team to improve overall experience
- Identify gaps in treatment attendance and proactively address issues to ensure consistent participation
- Communicate aftercare resources to families and assist with scheduling post-treatment appointments
- Manage client schedules, including appointments and rescheduling
- Complete all documentation accurately and on time
- Adapt to organizational changes and departmental restructuring to meet client needs
- Meet KPIs including call answer rates, daily talk time, call volume, issue resolution, aftercare appointment scheduling, and customer satisfaction
Requirements:
- Commitment to Charlie Health’s Mission, Vision, and Values
- High school diploma or equivalent; additional education a plus
- Minimum 2 years of experience in a customer or patient support role
- Experience working with adolescents and young adults, preferably in healthcare
- 1-2 years of Salesforce or equivalent CRM experience
- Proficiency with contact center technology and cloud-based software (Slack, G-suite, Microsoft Office, Zoom, EMR)
- Strong multitasking ability and emotional intelligence
- Knowledge of HIPAA policies and procedures
- Work authorized in the United States with native or bilingual English proficiency
Benefits:
Charlie Health offers a comprehensive benefits package for all full-time employees, including incentives, bonuses, and other company-sponsored programs.
Additional Information:
This role is not open to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. Base pay is influenced by location and experience.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
