[Hiring] Call Center Representative – Accounts Receivable REMOTE USA
Position: Call Center Representative – Accounts Receivable
Date Posted: November 18, 2025
Industry: Customer Service / Automotive
Employment Type: Full Time
Experience: Not Specified
Qualification: High School Diploma or equivalent; 18 years or older
Salary: $19.00 – $21.00 per hour
Location: United States, REMOTE
Company: Lithia & Driveway
Description:
Lithia & Driveway (LAD) is a leading global automotive retailer offering a wide range of products and services throughout the vehicle ownership lifecycle. With a mission of “Growth Powered by People,” LAD focuses on building long-lasting relationships with both customers and colleagues. The company thrives on an entrepreneurial, high-performance culture, guided by core values: Earning Customers for Life, Improving Constantly, Taking Personal Ownership, and Having Fun.
The Accounts Receivable (AR) Representative serves as a critical link between Lithia Motors, Inc. and its customers. This role involves providing exceptional customer service while ensuring timely collection of service and parts receivables. You will professionally address inquiries related to receivables and maintain accurate records of all customer interactions.
Key Responsibilities:
- Monitor customer accounts daily to identify aged receivables and contact customers for payment.
- Maintain detailed records and reports on collection activities, updating systems and trackers regularly.
- Handle inbound AR-related calls efficiently.
- Resolve billing issues and answer customer inquiries promptly.
- Conduct research and respond to inquiries from service and parts customers, internal departments, and Lithia stores within established service level agreements.
- Perform other duties as assigned.
Required Skills & Attributes:
- Strong attention to detail and urgency in completing tasks.
- Excellent written and verbal communication skills.
- Active listening to fully understand customer concerns and ask relevant questions.
- Critical thinking to evaluate alternative solutions and approaches effectively.
- Effective time management and ability to prioritize workloads independently.
- Previous customer service experience is preferred.
- Experience with outbound calls or collections is an advantage.
- Tech-savvy and able to navigate multiple systems.
Benefits:
- Competitive pay
- Medical, dental, and vision insurance plans
- Paid holidays and PTO
- Short-term and long-term disability coverage
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Access to Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
Lithia & Driveway is a drug-free, equal opportunity employer. We welcome applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or criminal history where legally applicable.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
