[Hiring] Call Center Customer Service REMOTE USA

Position: Call Center Customer Service

Date Posted: November 23, 2025

Industry: Customer Service / Call Center

Employment Type: Full Time

Experience: Minimum 1 year of customer service experience with the same employer

Qualification: High School Diploma or equivalent

Salary: $18 per hour (for bilingual Spanish speakers)

Location: United States REMOTE

Company: CareStream Advisory Group

Description:

CareStream Advisory Group is seeking dedicated and empathetic customer service professionals to join our remote call center team. We are committed to helping healthcare professionals connect with opportunities that align with their care philosophy. Note: CareStream does not hire directly for these positions but validates them with healthcare employers.

Why Consider This Opportunity:

• Work remotely from anywhere in the United States.
• Flexible scheduling with various 8-hour shifts between 7 am and 11 pm.
• Opportunity for temp-to-perm employment, providing long-term job security.
• Supportive and collaborative work environment.
• Competitive pay up to $18 per hour for bilingual Spanish speakers.

Job Responsibilities:

• Handle inbound calls and respond to consumer inquiries efficiently.
• Own and resolve consumer issues while ensuring a positive experience.
• Educate consumers and provide updates on submitted authorizations or determination requests.
• Meet performance goals including efficiency, call quality, customer satisfaction, first call resolution, and attendance.
• Maintain effective communication to ensure high customer satisfaction.

Required Qualifications:

• Minimum 1 year of customer service experience with the same employer.
• High School Diploma or equivalent.
• Bilingual in Spanish and English.
• Demonstrated job stability and strong customer service skills.
• Empathy and problem-solving ability to manage customer interactions effectively.

Preferred Qualifications:

• Previous experience in a call center environment.
• Familiarity with consumer inquiries and authorization processes.
• Ability to work flexible hours and adapt to changing schedules.
• Strong problem-solving and communication skills in both Spanish and English.

Additional Information:

• CareStream prioritizes candidate privacy and champions equal-opportunity employment.
• We act as a connector to top-tier employers and are not the Employer of Record for this position.

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