[Hiring] Billing Support Associate REMOTE USA

Position: Billing Support Associate

Date Posted: November 14, 2025

Industry: Healthcare / Pharmacy Benefits

Employment Type: Full Time

Experience: Entry Level

Qualification: High School Diploma

Salary: $40,260 – $47,300 per year

Location: Indianapolis, IN, United States

Company: RxBenefits, Inc.

Description:
RxBenefits, Inc. is seeking a detail-oriented and proactive Billing Support Associate to join our team in Indianapolis, IN. This role is responsible for assisting with various billing operations and supporting the Accounting department through administrative and technical tasks.

Primary Responsibilities Include:

• Research and resolve routine billing questions and discrepancies.
• Process customer auto-draft payments and apply customer credits.
• Manage customer account maintenance through our JIRA ticketing system, including:
• Invoice distribution updates across multiple internal systems.
• My RxBenefits Plan access requests.
• Vendor forms for clients.
• 5500 requests.

• Assist with new client setup and billing packet processes.
• Enter transaction fees into the billing system.
• Take ownership of billing for specialty products and adhoc requests.
• Support billing specialists with formatting data, reconciliations, and other administrative tasks.
• Perform other billing administrative duties as required by management.
• Participate in cross-training within the Accounting department as needed.

Required Skills / Experience:

• Entry level.
• High School diploma required.
• Strong attention to detail and problem-solving ability.
• Excellent written and oral communication skills.
• Understanding the importance of confidentiality when handling PHI (Protected Health Information).
• Highly collaborative team player.
• Strong math aptitude and accuracy with numbers.
• Self-motivated and takes initiative.

Preferred Skills / Experience:

• Some accounting or office experience.
• Pharmacy benefits industry experience.
• Microsoft Excel proficiency.

Compensation & Benefits:

• Annual salary range: $40,260 – $47,300, final offer based on experience and qualifications.
• Remote-first work environment.
• HDHP or PPO medical plans with premium coverage for employee and family (HDHP 100% covered).
• Dental, Vision, Short- and Long-Term Disability, Group Life Insurance (100% premiums for employee and family for Dental and Vision).
• Additional buy-up options for insurance.
• 401(k) with employer match up to 3.5% after 60 days.
• Community Service Day, 10 company holidays plus a floating holiday.
• High-speed internet reimbursement, computer, and monitors provided.
• Tuition reimbursement for accredited degree programs.
• Paid New Parent Leave (adoption or birth).
• Pet insurance.
• Mental health and EAP support through Spring Health.

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