[Hiring] Billing Support Associate REMOTE USA
Position: Billing Support Associate
Date Posted: November 11, 2025
Industry: Healthcare / Pharmacy Benefits
Employment Type: Full Time
Experience: Entry level
Qualification: High School Diploma required
Salary: $40,260–$47,300 annually
Location: Boise, ID, USA REMOTE
Company: RxBenefits, Inc.
Description:
RxBenefits, Inc. is seeking a detail-oriented and collaborative Billing Support Associate to join our team. This role is perfect for individuals who are organized, proactive, and ready to support our accounting and billing operations while working in a remote-first environment.
Key Responsibilities:
- Research and resolve routine billing questions and discrepancies.
- Process customer auto-draft payments and apply customer credits.
- Manage customer account maintenance through JIRA ticketing system for tasks including:
- Invoice distribution updates in multiple internal systems
- My RxBenefits Plan access requests
- Vendor forms for clients
- 5500 requests
- Assist with new client setup and billing packet processing.
- Enter transaction fees into the billing system.
- Take ownership of billing for specialty products and ad hoc requests.
- Support billing specialists with data formatting, reconciliations, and other administrative tasks.
- Participate in cross-training within the Accounting department as needed.
Required Skills / Experience:
- Attention to detail and strong problem-solving skills.
- Well-developed written and oral communication abilities.
- Understanding of confidentiality when handling PHI (Protected Health Information).
- Strong math aptitude and accuracy with numbers.
- Initiative-driven and highly collaborative team player.
Preferred Skills / Experience:
- Some accounting or office experience.
- Experience in the pharmacy benefits industry.
- Proficiency in Microsoft Excel.
Benefits:
- Remote-first work environment with computer and monitors provided.
- Choice of HDHP or PPO medical plan; 100% premium coverage for HDHP for you and eligible family members.
- Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance (family coverage included for Dental and Vision).
- 401(k) with employer match up to 3.5% after 60 days.
- Paid company holidays and floating holiday.
- Tuition reimbursement for accredited degree programs.
- Paid New Parent Leave (adoption or birth).
- Community Service Day.
- Pet insurance and mental health support through Spring Health.
- Reimbursement for high-speed internet.
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