[Hiring] Billing Specialist REMOTE USA

Position: Billing Specialist

Date Posted: December 18, 2025

Industry: Telecommunications / Customer Service / Billing

Employment Type: Full Time

Experience: Not Specified

Qualification: High school diploma or equivalent

Location: United States REMOTE

Company: Point Broadband

Description:
Point Broadband is seeking a dedicated Billing Specialist to join their growing team. The company prides itself on providing reliable and affordable broadband services to rural communities and small towns across its service areas. This is an exciting opportunity for individuals who want to contribute to a dynamic organization focused on delivering exceptional service to customers while supporting internal departments.

Summary:
The Billing Specialist provides essential support to internal departments regarding billing and order entry and ensures accurate and timely invoices for all Point Broadband subscribers.

Duties and Responsibilities:

• Utilize company software to identify outstanding accounts.
• Generate bills and invoices specific to customer accounts.
• Deliver invoices to clients via digital and traditional mail services.
• Process ACH and credit card drafts for customers.
• Manage late fees and late notices.
• Handle recurring payment processing.
• Oversee the IVR call-out process.
• Forward delinquent accounts to the collections department.
• Generate monthly and quarterly reports.
• Assist with the creation of new products and services.
• Complete routine maintenance of the billing database.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Knowledge of Point Broadband’s products and services.
• Strong communication, phone, interpersonal, and problem-solving skills.
• Excellent attention to detail and customer service skills.

Computer Skills:

• Proficiency with Microsoft Office Suite.
• Experience with billing software/accounts receivable software preferred.

Physical Demands/Working Conditions:

• Regularly talk, hear, and communicate effectively.
• Use hands to type, handle objects, and paperwork.
• Reach and hold items at chest level or above shoulder.
• Use close vision and focus.
• Occasionally lift up to 20 pounds.
• Ability to work occasional overtime, including weekends.

Benefits:

• Medical (3 plans), Dental, and Vision
• Short Term Disability
• Flexible Spending Accounts
• Company Paid Life Insurance and Voluntary Policies
• 401(k) with generous company match
• Paid Time Off and Share the Care Paid Time Off
• Paid Holidays
• Cell Phone Allowance (Applicable by Position)
• Career Progression Opportunities
• Discounted Broadband Services (Where Applicable)

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