[Hiring] Billing Representative REMOTE USA

Position: Billing Representative

Date Posted: December 4, 2025

Industry: Teletherapy / Education / Finance

Employment Type: Full Time

Experience: 1-2 years in Accounts Receivable / Collections

Qualification: High School Diploma required; additional accounting knowledge or general ledger experience is a plus

Salary: $22-23/hour

Location: New York, United States REMOTE

Company: Presence

Description:
Presence is a leading provider of teletherapy solutions for children with diverse needs, connecting over 2,000 clinicians—including speech-language pathologists, school psychologists, occupational therapists, and mental health specialists—to school districts nationwide. With more than 7 million teletherapy sessions delivered, we are committed to helping students receive the therapy and evaluation services they need.

As a Billing Representative, you will play a critical role on our Finance Team, ensuring accurate and timely invoicing, provider timekeeping, and communication with customers. You will collaborate with providers, sales, customer success, and finance colleagues to resolve billing issues and ensure compliance with contracts and company policies.

Key Responsibilities:

• Contact customers and providers via phone and email to resolve collection and billing issues.
• Use customer platforms to ensure accurate invoicing, documentation, and remittance.
• Coordinate with sales and customer success teams to address billing and timekeeping discrepancies.
• Invoice customers according to contractual frequency and terms.
• Conduct account research and analyze errors or issues.
• Highlight accounts at risk of collectability to management.
• Maintain clean aging reports and other Accounts Receivable documentation.
• Ensure weekly submission of provider timecards.
• Facilitate effective communication between customers, providers, and Presence staff.
• Act as a liaison for escalations and assist with process improvements.

Requirements:

• 1-2 years of experience in Accounts Receivable or Collections.
• High school diploma required.
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• General ledger knowledge is a plus.
• Proficiency in Microsoft Excel; experience with Sage Intacct or Salesforce preferred.
• High-speed internet and a dedicated home office setup.

Preferred Traits for Success:

• Problem-solving mindset and ability to collaborate across teams.
• Excellent time management and prioritization skills.
• Adaptability to new systems and processes.
• Proactive and independent working style.

Benefits:

• Comprehensive Medical, Dental, and Vision coverage.
• Accrued PTO (~15 days/year) and 11 company-paid holidays.
• 401K savings plan and Employee Assistance Program.
• $500 home office stipend.
• Paid life, AD&D, and disability insurance.
• Paid parental and caregiving leave.
• Eligibility for Professional Development Scholarships.
• Inclusive and fun company culture.
• Participation in Presence’s equity plan, subject to terms.

Logistics:

• Remote work supported across the U.S.
• Core working hours: Noon–5 PM EST, M-F, on-camera participation required.
• Reports to Billing Manager.

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