[Hiring] Billing Operations Manager REMOTE USA
Position: Billing Operations Manager
Date Posted: September 10, 2025
Industry: Software / SaaS / Billing Operations
Employment Type: Full Time
Experience: 3–5+ years in billing operations or order-to-cash roles
Qualification: Estimated Qualification: Bachelor’s degree in Finance, Accounting, Business, or related field (or equivalent experience)
Salary: $86,100 – $126,500 (varies by geography and local pay band)
Location: Remote — United States
Company: Twilio
Description:
Who We Are:
Twilio builds the communications platform that powers personalized customer experiences for developers and businesses worldwide. We’re a remote-first company that values collaboration, inclusion, and creativity — and we’re looking for people who want to help scale reliable, compliant billing systems for a global customer base.
About The Job:
We’re hiring a Billing Operations Manager who will act as the subject-matter expert for billing processes, marrying operational execution with technical solutions. This is an individual contributor role focused on process documentation, user training, SOX-aligned controls, and continuous improvement — with the objective of making billing scalable, accurate, and efficient across Twilio’s order-to-cash workflow.
Key Responsibilities:
- Create, maintain, and teach end-user training for billing systems and processes to ensure consistent execution.
- Develop and update Standard Operating Procedures (SOPs) and clear process documentation for the billing team.
- Act as a bridge between billing operations and cross-functional project teams to capture operational requirements.
- Identify, recommend, and help implement automation opportunities to reduce manual work in billing and provisioning.
- Support SOX-compliant month-end reconciliations related to billing and provisioning, ensuring data completeness and accuracy.
- Coordinate with global colleagues across regions (India, Ireland, Mexico City, U.S.) to provide effective 24/7 operational coverage when needed.
Required Qualifications:
- 3–5+ years of experience in billing operations or order-to-cash.
- Hands-on experience with Zuora and Salesforce and a solid grasp of how they integrate.
- Proven experience producing SOPs or detailed process documentation.
- Strong analytical skills and comfort working with large datasets to troubleshoot and resolve issues.
- Excellent communication skills to work with both technical teams and business stakeholders.
- Ability to manage competing priorities in a high-volume, fast-paced environment.
Desired (Nice-to-have):
- Experience in SaaS / technology companies.
- Familiarity with SOX controls and compliance.
- Exposure to automation tools, APIs, or integrations to streamline financial operations.
- Experience with revenue recognition systems (Zuora Revenue, Oracle RMCS, NetSuite Revenue Recognition).
- Background supporting large-scale system or process migrations.
Location & Travel:
- This is a remote role for U.S.-based candidates, with hiring restrictions in CA, CT, NJ, NY, PA, and WA.
- Occasional travel may be required for in-person meetings or project work.
What We Offer:
- Competitive compensation and benefits that vary by location, including health care, retirement savings, paid time off, parental leave, and more.
- Opportunity to work at the intersection of finance, operations, and product in a high-growth SaaS environment.
- Potential eligibility to participate in Twilio’s equity and corporate bonus plans, depending on role and location.
Compensation:
- Estimated pay ranges (location-dependent): $86,100 – $126,500. Final offer depends on skills, experience, and geographic location.
Application deadline information:
- Applications are intended to be accepted through September 30, 2025, subject to change based on business needs.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
