[Hiring] Billing Associate REMOTE USA
Position: Billing Associate
Date Posted: August 21, 2025
Industry: Finance / Legal / Technology
Employment Type: Full Time
Experience: 2+ years in billing, financial operations, or data entry
Qualification: Estimated Bachelor Degree holder or equivalent experience in finance, accounting, or related field
Salary: $24-$27/hour
Location: Remote, United States
Company: Steno
Description:
About the Company:
Steno is transforming the litigation and court reporting industry through innovative technology, flexible payment solutions, and exceptional customer service. Founded in 2018, Steno values reliability, continuous innovation, and a hospitality-driven approach. The team is diverse, tech-savvy, and committed to maximizing efficiency while delivering white-glove service to clients.
Role Overview:
The Billing Associate will manage complex billing processes, including resolving escalations, identifying discrepancies, and optimizing workflows. This role collaborates closely with cross-functional teams to improve billing operations and ensure accurate invoicing for clients. The ideal candidate thrives in a fast-paced, high-volume environment and enjoys problem-solving and process optimization.
Key Responsibilities:
- Manage complex billing issues, discrepancies, and escalations with precision.
- Review and process invoices accurately.
- Collaborate with internal teams to improve billing workflows.
- Provide insights and recommendations to enhance operational efficiency.
- Identify and correct inconsistencies between order requests and billing data.
- Monitor Slack channels for complex billing inquiries and provide timely resolutions.
Skills & Experience:
- Minimum of 2 years of experience in billing, financial operations, or data entry.
- Strong problem-solving skills with a focus on process improvement.
- Ability to manage escalations and communicate effectively.
- Comfortable in fast-paced, high-volume work environments.
- Detail-oriented with strong organizational and analytical skills.
- Collaborative and able to work with multiple teams across the company.
Compensation & Benefits:
- Hourly pay: $24-$27
- Health, vision, and dental coverage for employees and dependents
- Wellness and mental health benefits
- Flexible paid time off
- Equity options for team members
- Home office setup and monthly stipend for internet/phone
Application Information:
- Steno is an equal-opportunity employer, committed to inclusive hiring practices.
- Accommodations for interviews or website access available at accommodations@steno.com.
- Only official Steno communications will come from a steno.com email or via Rippling Recruiting.
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