[Hiring] Billing Assistant REMOTE USA
Position: Billing Assistant
Date Posted: September 16, 2025
Industry: Healthcare / SaaS
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Location: Remote, United States
Company: Cerbo
Description:
Cerbo is a fast-growing healthcare SaaS company dedicated to supporting holistic lifestyles and personalized medicine. Our cloud-based electronic health record (EHR) system, Cerbo EHR, is widely used by healthcare offices across the U.S. and internationally, helping clinics of all sizes manage their day-to-day operations efficiently. Originally starting as a developer’s project in nights and weekends, Cerbo has grown into a leading EHR system for functional medicine and cash- or membership-based clinics. We prioritize integrity, excellent products, and support for our clients and team alongside growth.
About the Role:
We are looking for a meticulous Billing Assistant to join our team. This role involves managing client billing subscriptions, handling updates due to staffing changes, and processing cancellations. You will ensure accurate data entry, monitor account edits, and provide customer support related to billing inquiries. The position is ideal for someone detail-oriented and comfortable in a dynamic, growth-focused startup environment.
Primary Responsibilities:
· Monitor edits to client accounts and update billing subscriptions accurately
· Provide customer support via email or phone for invoice inquiries, information updates, or staff changes
· Maintain and update records in internal client management software; issue and track new client sign-up paperwork
· Assist with processing client cancellation requests and ensure proper closure of EHR and billing accounts
Qualifications:
· Meticulous and detail-oriented with a process-driven mindset
· Comfortable seeking clarity and handling ambiguity
· Customer service experience is a plus
· Project management skills and ability to learn complex processes quickly
· Strong work ethic, common sense, and follow-through
Preferred Skills/Experience (Not Required):
· ActiveCampaign, Adobe Sign, Chargeover, FreshDesk, Hubspot
· Data Entry, Excel, Quickbooks, HTML/CSS
Compensation & Benefits:
· Competitive pay based on experience
· Comprehensive health, dental, and vision insurance
· 401(k) with company matching
· Short-term and long-term disability coverage
· Paid time off and company holidays
· Full suite of remote working tools and processes
Location: 100% Remote
Cerbo is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
