[Hiring] Automotive Service Advisor REMOTE USA
Position: Automotive Service Advisor
Date Posted: August 7, 2025
Industry: Automotive / Fleet Management
Employment Type: Full Time
Experience: 2 years in automotive service or repair consultation
Qualification: Minimum 4 current ASE certifications; Degree in Automotive Technology preferred
Salary: $25.34 – $27.34 per hour
Location: Columbia, MO, United States REMOTE
Company: Enterprise Fleet Management
Description:
Enterprise Fleet Management, a division of Enterprise Mobility and a leader in fleet services across North America, is hiring a Remote Automotive Service Advisor to support their operations from the Columbia/Jeff City, Missouri area. This full-time remote role focuses on reviewing, analyzing, and advising on maintenance and repair orders to ensure vehicle reliability and cost efficiency.
As part of a growing team, you’ll provide expert support to leasing offices, clients, and vendors. You’ll apply your knowledge of automotive maintenance to recommend service intervals, assess repair costs, and ensure accuracy across proposals and warranty claims. This is a high-impact role where your automotive expertise directly helps minimize downtime and enhance fleet performance.
Key Responsibilities:
• Assess scheduled and unscheduled repair orders and offer guidance by phone and email
• Ensure repairs meet manufacturer recommendations, proper intervals, and fair pricing
• Negotiate pricing inconsistencies and issue purchase orders for approved services
• Review vehicle histories and warranty coverage to confirm accuracy in repair proposals
• Communicate with clients to explain procedures, provide recommendations, and gain approval for services
• Collaborate with internal teams to identify full maintenance solutions and vehicle replacement opportunities
• Support drivers in locating reliable and cost-effective service facilities
Compensation & Benefits:
• Hourly pay between $25.34 and $27.34, based on experience and qualifications
• Evening and weekend differentials up to $2.00/hour
• Additional $0.25/hour per current ASE certification (from approved list)
• Full benefits package including medical, dental, vision, paid time off, profit sharing, 401(k) match, fertility benefits, life insurance, employee assistance programs, and more
Work Schedule:
• Department operates Monday to Friday, 6:00 AM – 9:00 PM CST, and Saturday 7:00 AM – 4:00 PM CST
• Schedule assigned based on business needs
Minimum Qualifications:
• Must reside in Columbia or Jefferson City, Missouri
• Must be 18 years or older
• At least 4 current, non-expired ASE certifications (A1–A9, T1–T8, E1–E3, L1–L3, F1, G1, C1, X1)
• At least 6 months of customer service experience
• At least 2 years of hands-on experience in automotive maintenance or repair consultation
• Preferred: Degree in Automotive Technology
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)
• Must accept starting pay range
• Must meet all work-from-home technical requirements
• Must be legally authorized to work in the U.S. without current or future sponsorship
Required Work-from-Home Setup:
• Consistent, reliable high-speed internet (cable or fiber only — no satellite or DSL)
• Minimum internet speeds: 25 Mbps download / 5 Mbps upload
• Latency under 100ms (Testable via www.speedtest.net)
Ideal Candidates Will Demonstrate:
• Strong execution and follow-through
• Exceptional customer service and communication skills
• Attention to detail and process accuracy
• Analytical mindset and adaptability to changing needs
About Enterprise Fleet Management:
With over 745,000 vehicles in its care and more than 50 fully staffed offices nationwide, Enterprise Fleet Management is a top-tier provider of fleet solutions for businesses and government agencies. They pride themselves on doing the right thing for both clients and employees—investing in growth, technology, and internal talent development.
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