[Hiring] Assistant Customer Service Manager REMOTE USA
Position: Assistant Customer Service Manager
Date Posted: November 17, 2025
Industry: Architectural & Structural Metal Manufacturing / Customer Service
Employment Type: Full Time
Experience: 1–2 years in client service or account management
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Salary: $85,000 to $100,000 / year
Location: United States, REMOTE
Company: JIE USA, Inc.
Description:
JIE USA Inc., a leading company in the Architectural and Structural Metal Manufacturing sector, is seeking a dedicated Assistant Customer Service Manager to join their team remotely. In this role, you will support the Client Service Manager in daily operations, ensuring excellent client service and maintaining strong relationships with clients. This position is ideal for a detail-oriented professional with strong communication skills who thrives in a fast-paced, remote working environment.
Key Responsibilities:
- Facilitate effective communication between clients and internal teams to ensure client needs are understood and met.
- Assist in developing and implementing customer service policies and procedures to enhance client satisfaction.
- Coordinate with sales and technical teams to address and resolve client inquiries efficiently.
- Prepare and maintain detailed records of client interactions, transactions, feedback, and complaints to monitor service quality.
- Support the Client Service Manager in preparing reports on client feedback and service performance to aid strategic planning.
Requirements:
- Minimum of 1–2 years of experience in client service or account management, preferably within the architectural and structural metal manufacturing industry.
- Strong communication and interpersonal skills with proven ability to manage client relationships effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently in a remote environment while demonstrating strong organizational and time-management skills.
Benefits:
- Paid Time Off
- Employee Wellness Program
- 401(k)
- Parental Leave
- Health Insurance
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