[Hiring] Accounts Receivable Specialist REMOTE USA
Position: Accounts Receivable Specialist
Date Posted: November 18, 2025
Industry: Healthcare / Senior Living Services
Employment Type: Full Time
Experience: Minimum 1 year of customer service experience in a blended call center environment required
Qualification: High School Diploma or GED required; experience in accounts receivable or multi-channel product environment preferred
Salary: Estimates for that Position
Location: Milwaukee, WI, United States
Company: Brookdale
Description:
Brookdale, recognized by Newsweek in 2024 and 2025 as one of America’s Greatest Workplaces for Diversity, is seeking an Accounts Receivable Specialist to join their team. This role focuses on providing exceptional customer service, ensuring accurate billing, and resolving account discrepancies while maintaining a high level of customer satisfaction.
Key Responsibilities:
• Research and resolve billing errors, disputes, and cash application issues through regular audits of customer accounts.
• Address account inquiries and escalate unresolved discrepancies for timely resolution.
• Assist in training associates on Accounts Receivable procedures, company policies, and platform functionalities.
• Identify potential account issues using daily, weekly, and monthly reports and resolve them promptly.
• Provide accurate billing information to customers and business partners while maintaining professionalism and service quality.
Qualifications and Requirements:
• High School diploma or GED required.
• Minimum one year of customer service experience in a blended call center environment.
• Knowledge of accounts receivable concepts, company systems, and Microsoft Office (Excel, Word, etc.).
• Detail-oriented, organized, accurate, and excellent verbal and written communication skills.
• Ability to follow written and verbal instructions and perform repetitive, well-defined duties.
Physical Demands and Working Conditions:
• Standing, walking, and sitting for extended periods.
• Use of hands and fingers to handle or feel.
• Ability to reach, stoop, kneel, crouch, or crawl as needed.
• Ability to lift up to 25 pounds.
• Interaction with co-workers, residents, and vendors.
Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Associate assistance program, employee discounts, and referral program
• Paid time off and paid holidays (for full-time employees)
• Adoption benefits and disability coverage
• Tuition reimbursement and optional voluntary benefits, including pet insurance
Brookdale emphasizes a welcoming, home-like environment for residents, offering engaging events and opportunities for professional growth across over 675 communities nationwide. Veterans, transitioning active-duty military personnel, and military spouses are encouraged to apply.
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