[Hiring] Account Specialist REMOTE USA
Position: Account Specialist
Date Posted: September 27, 2025
Industry: Manufacturing / Customer Service / Supply Chain
Employment Type: Full Time
Experience: 5+ years in customer service or account management
Qualification: Bachelor’s Degree (B.A.)
Location: United States, REMOTE
Company: Rehrig Pacific Company
Description:
Join Rehrig Pacific Company as an Account Specialist and become a vital link between our customers, sales teams, and operations. This role focuses on building strong customer relationships, ensuring accurate order fulfillment, and resolving issues quickly and professionally. If you excel in a fast-paced environment and are passionate about delivering exceptional customer experiences, this opportunity is for you.
🔹 Key Responsibilities:
Customer Management
• Serve as the primary point of contact for account questions, orders, and updates
• Process and track customer orders with precision
• Communicate proactively on shipments, changes, and service requests
• Maintain accurate and up-to-date account records
Cross-Functional Collaboration
• Work closely with Sales, Plant Managers, and Scheduling to meet customer expectations
• Coordinate with internal teams to resolve issues and enhance satisfaction
Operational Support
• Monitor and manage inventory aging, customer RFQs, and warranty claims
• Provide strategic monthly forecasting insights using JDE or Power BI
• Identify potential service issues and address them proactively
Continuous Improvement
• Propose and support process improvement initiatives
• Help optimize warehouse efficiency and resolve product challenges
• Share feedback and opportunities with leadership
🔹 Qualifications & Skills:
• Bachelor’s degree (B.A.)
• Minimum 5 years of experience in customer service or account management
• Strong communication, organizational, and problem-solving skills
• Solid understanding of manufacturing processes
• Willingness to travel 10–20%
• Hands-on approach; able to handle crates, trays, and pallets
• Experience with Salesforce, JD Edwards (JDE), and/or EDI is a plus
🔹 Why Rehrig Pacific:
Rehrig Pacific provides integrated sustainable solutions for supply chain and environmental waste industries. Our offerings include returnable plastic products, delivery lifts and sleds, asset tracking technology, and dedicated service teams. We value diversity, employee authenticity, and foster a culture that celebrates every team member as part of the Rehrig Pacific Family.
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