[Hiring] Account Specialist REMOTE USA

­­­­Position: Account Specialist

Date posted: 2025-07-12

Industry: Other

Employment type: Full Time

Experience: 3 years                     

Qualification: Bachelor’s Degree holder

Salary: $60,000 – $70,000

Location: Minnesota, United State, REMOTE

Company: STAR Autism Support

Description:

STAR Autism Support

Account Specialist

Minnesota, United State

About the job

STAR Autism Support is looking for an Account Specialist for our Midwest Territory. Ideal candidates will be located in Minnesota, Wisconsin, or other Midwest states.

About the Company

STAR Autism Support (SAS) is a family-founded educational consulting company based in Portland, OR. SAS provides curriculum materials, workshops and training to school and agency staff who work with students with autism and other developmental disabilities. Our unique and practical approach provides school districts with curriculum resources and a continuum of professional development activities to address the educational needs of student’s early childhood through post-secondary throughout the country and internationally.

At SAS our goal is to cultivate a supportive, positive and welcoming work environment where all staff can successfully thrive. We value and celebrate equity, diversity, and inclusion. Our vision of equity includes a continuous commitment to becoming an antiracist, multicultural organization. We strive to provide all employees with a culture of curiosity and continued learning.

Who Are You?

• An experienced Account Specialist or Customer Success professional who holds themselves and their work to a high standard for the betterment of the team and company.
• A self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally.
• Drives success through the use of established processes and effective use of resources
• Communicates well and is able to provide world-class customer service.
• Demonstrates strong attention to detail across communication and documentation
• Adaptable, proactive, and willing to help wherever needed to ensure collective success.
• Can effectively stay organized in a dynamic environment, managing competing priorities without compromising quality or timeliness
• Can approach challenges holistically, collaborating with customers, teammates, and other stakeholders to problem-solve and develop effective solutions
• Results-driven and understands how to use KPIs and feedback to drive customer retention

About the Role

The Account Specialist is responsible for developing sustainable long-term partnerships with our current clients as well as growing the scope of STAR’s impact with new clients. The Account Specialist supports the success of school districts, educators, and special education centers by matching them with the appropriate STAR solutions and services to meet their goals.

Responsibilities

• Proactively communicates to district special education leaders to introduce them to STAR products that uniquely meet the instructional needs of students with autism and other intellectual and developmental disabilities (I/DD) (this is our company mission).
• Drives the sales cycle by working with current and new customer accounts to conduct needs analyses, provide overviews and demos of STAR products and services, and create pricing plans that align with their unique needs and goals.
• Owns and fosters the business relationship with the buyer/decision maker for each customer account through regular virtual communication and touch points.
• Collaborates with the Customer Success team to ensure that customer expectations are met throughout the implementation period and customer lifecycle to drive renewal and expansion of accounts year over year.
• Works closely with the Professional Services and Customer Success teams to ensure training days are delivered and that software is being utilized, which will be key performance indicators (KPI’s) for the company and for each sales professional.
• Partners with Marketing to identify prospective new district relationships, manage each opportunity through the sales stages, close the sale, and handoff to our Customer Success and Training teams.
• Manages a sales pipeline of renewals and new sales opportunities so that we can meet the goals for the territory and the department.
• Updates customer profiles through CRM (Salesforce) and other internal platforms by adding relevant client data and submitting activity reports to management.
• Participates and attends trade shows, conferences, and professional association meetings around the country to network with current and prospective customers.
• Remains current on industry, customer, and competitive trends.

Qualifications

• Bachelor’s Degree or equivalent years of experience.
• 3+ years’ experience with district level sales in K-12 education, special education industry or EdTech.
• Experience in building and maintaining customer relationships.
• Previous experience with renewals, expansions, and new customers.
• Experience working with a diverse set of customers with varying needs and communication styles.
• Demonstrated competence in emotional intelligence, influence, and negotiation skills.

Required Skills

• Strong verbal and written business communication skills.
• Strong interpersonal skills with the ability to collaborate effectively.
• Has a growth mindset, is curious, and interested in ongoing learning and development.
• Adaptable and easily able to pivot as needed.
• Strong organizational skills and attention to detail.
• Self-motivated and proficient at working both independently and as part of a team.
• Intermediate Microsoft office skills and competence in a digital environment.

Preferred Skills

• Knowledge of the principles and methods for promoting and selling products and services.
• Experience with Salesforce.
• Experience working with a national company with a distributed remote workforce and customer base.

Pay range and compensation package

Compensation: $60,000 – $70,000 plus estimated variable pay of $20,000.

Equal Opportunity Statement

We are a proud Equal Opportunity Employer. STAR Autism Support (SAS) is committed to the principles of diversity, equity, and inclusion (DEI). We celebrate the differences that make each person unique, both at work and in the communities we serve. Using evidence-based practices we strive every day to make positive educational outcomes accessible to all students and educators. This commitment is also foundational to our company culture. We acknowledge that research shows that Black, Indigenous and people of color (BIPOC) and women are significantly less likely to apply for some positions, believing they must meet every qualification as described in the job description. At STAR Autism Support, we value representation, and we are most interested in finding the best candidate for the job. We know that sometimes that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you don’t believe you meet every one of the qualifications described in the job description.