[Hiring] Account Manager REMOTE USA
Position: Account Manager
Date Posted: January 5, 2026
Industry: Event Technology / SaaS / Software
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification like Bachelor Degree holder or equivalent professional experience
Salary: $65,000 – $85,000 OTE (Base + Variable)
Location: United States – REMOTE
Company: Guidebook Inc.
Description:
Guidebook is a powerful yet easy-to-use event management software platform that enables organizations to promote events, manage registrations, and create fully functional mobile apps without requiring technical expertise. Thousands of organizations worldwide rely on Guidebook for events, university open houses, venue guides, onboarding programs, corporate training, and more. These applications help attendees stay informed, organized, and connected while enhancing overall event experiences.
Guidebook’s mission is to empower the people who bring people together. In a world where meaningful connections matter more than ever, Guidebook is committed to elevating event experiences while maintaining a strong culture centered on balance, collaboration, and fun.
Guidebook is currently seeking a motivated and self-driven Account Manager to focus on growing and retaining an existing portfolio of customers. This role is centered on upselling, cross-selling, renewals, and driving net revenue retention across a high-potential book of business. Accounts range from small-to-medium businesses and corporate clients to higher education institutions.
The Account Manager will be responsible for identifying new revenue opportunities, navigating complex customer organizations to engage decision-makers, and building long-term relationships that drive customer growth and satisfaction. This is a client-facing sales role focused entirely on existing customers, ensuring strong renewals while expanding account value.
Within 3 Months, You’ll
- Take ownership of renewals and upsell initiatives for an assigned portfolio in partnership with Customer Success and Sales teams
- Learn creative and effective ways to leverage the Guidebook platform to solve real customer challenges
- Close renewals on a quarterly basis while identifying and closing add-on sales to meet or exceed quota
- Analyze customer usage data to understand product adoption and identify growth opportunities
Within 6 Months, You’ll
- Achieve 100%+ net revenue retention through proactive renewals and strategic expansion efforts
- Build and document a scalable success plan that supports organization-wide adoption and growth
- Develop a pipeline worth three times your quarterly upsell quota by identifying untapped accounts
- Collaborate closely with teammates and leadership to assess team needs and improve processes
- Lead quarterly business reviews to position Guidebook as a long-term strategic solution
- Execute outbound strategies including emails, calls, and event participation to expand impact
Within 12 Months, You’ll
- Prioritize and manage your portfolio like a business, focusing on the highest-growth opportunities
- Consistently grow Average Contract Value (ACV) by at least 20% across your territory
- Identify and implement scalable process improvements within the role
- Actively contribute to team success by sharing best practices and supporting peers
Ideal Candidate Profile
- Exceptional time management and multitasking abilities
- Strong communication skills, attention to detail, and project coordination experience
- Highly proactive prospector who consistently identifies new opportunities within accounts
- Confident hosting discovery calls, demos, strategy sessions, and growth conversations
- Comfortable with outbound calling, follow-ups, and closing activities
- Curious, adaptable, and willing to test new approaches and refine strategies
- Coachable mindset with a desire to learn and stay ahead of industry trends
- Strong sense of ownership and drive, thriving in a fast-paced startup environment
- Collaborative team player who contributes to shared success
- Willingness to attend trade shows 2–3 times per year
Perks & Benefits
- 100% employer-paid medical, dental, and vision insurance
- Short-term and long-term disability coverage
- Unlimited vacation time
- 401(k) program with company match
- Stock options
- Engaging company culture with virtual team events
- MacBook and home-office accessories
- Annual company retreats
Guidebook is proud to be an Equal Opportunity Employer committed to building an inclusive and diverse workplace. Employment decisions are made without regard to race, color, age, sex, religion, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. Guidebook values work-life balance and welcomes individuals who are excited to contribute to a collaborative and high-impact culture.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
