[Hiring] Account Manager REMOTE USA
Position: Account Manager
Date posted: 2025-05-29
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Diploma/Degree
Salary: 61,600 USD to 86,133 USD
Location: Massachusetts, United States, REMOTE
Company: Atypon
Description:
Hiring Account Manager
Job Description
Account Manager
Location:
Remote, MA, USA
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.
About The Role
The Account Manager will provide client support to publishers using Wiley Partner Solutions Workflow Solutions products, including Research Exchange Preprints, Submission, Screening, and Review. The Account Manager will manage the customer relationship for all support-related inquiries, will triage customer requests, provide solutions to those requests, and escalate those requiring additional resources to the appropriate internal department. The Account Manager may also train customers and colleagues on these Workflow Solutions platforms.
In addition, the Account Manager will provide end-user support to users of the Authorea preprint platform. The account manager will moderate preprints submitted to Authorea.com; monitor and respond to requests submitted to the help and chat channels; and escalate requests requiring additional resources to the appropriate internal resource.
Salary Range
61,600 USD to 86,133 USD
About Wiley
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today’s biggest obstacles into tomorrow’s brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers’ steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.
