[Hiring] Account Manager REMOTE USA

Position: Account Manager

Date Posted: August 5, 2025

Industry: Health & Wellness / Food Systems / Social Impact

Employment Type: Full Time

Experience: 4+ years

Qualification: Bachelor’s degree preferred with 4+ years of client-facing experience in account management, customer success, or a similar field.

Salary: $80K – $100K

Location: New York, NY, United States – REMOTE

Company: Tangelo

Description:

Tangelo is on a mission to enhance food access for low-income families and individuals managing chronic conditions. By collaborating with insurance providers, public agencies, educational institutions, and non-profits, Tangelo delivers nutritious groceries and customized meal solutions at reduced or zero cost.

We are looking for an experienced Account Manager to help lead our partnerships and drive long-term impact—particularly across our New York-based initiatives—with potential expansion into other regions. This person will play a central role in launching programs, maintaining strong client relationships, and ensuring delivery excellence across every touchpoint.

Your Key Responsibilities Will Include:

• Spearhead the rollout of new client programs, managing multi-party involvement and ensuring seamless execution.
• Own a portfolio of strategic accounts, acting as the go-to person for partner inquiries, escalations, and long-term support.
• Build trust and strong working relationships with key decision-makers and daily contacts alike.
• Conduct consistent check-ins with partners to review outcomes, offer optimizations, and identify growth opportunities.
• Collaborate across internal teams to coordinate priorities, streamline communication, and resolve operational challenges.
• Act as a trusted consultant, helping clients unlock the full value of Tangelo’s services through customized insights.
• Monitor account performance metrics to improve engagement, drive adoption, and demonstrate program outcomes.
• Spot potential for cross-selling or upselling within accounts and lead those conversations strategically.
• Deliver clear, data-rich performance reports to internal teams and external partners.
• Keep a pulse on industry and market trends to provide forward-thinking strategies for each partnership.

What You Should Bring to the Table:

• Minimum of 4 years’ experience in Account Management, Customer Success, or similar roles—healthcare or social impact industry experience is a plus.
• Proven track record of managing complex, multi-stakeholder accounts with success.
• Excellent verbal and written communication, including comfort with presenting data and navigating tough conversations.
• Strong ability to build authentic, long-term relationships and deliver exceptional client experiences.
• Background in launching or scaling programs across multiple departments or teams.
• Analytical approach with the ability to convert data into actionable strategies.
• Proficiency in tools such as Google Sheets/Excel, CRMs, and other project management platforms.
• Able to thrive in a mission-driven, fast-moving environment with shifting priorities.
• Strong cross-functional collaboration mindset.
• Passionate about improving food access, public health, or health equity.
• Willingness to occasionally travel for in-person meetings and events.

What You’ll Get as a Full-Time Employee:

• Competitive salary package
• Unlimited paid time off, plus 11 paid public holidays
• Health, dental, and vision insurance—including Kaiser options in select states
• HSA options with high-deductible plan enrollment
• Company-paid life and AD&D insurance
• Access to wellness and telehealth platforms like Talkspace, Teladoc, Health Advocate, and more
• Fully paid 8-week parental leave after 8 months of employment
• 401(k) plan (no match currently)
• Company-issued MacBook
• Remote-first work culture (hybrid if you’re on the Provider Engagement Team)

Note: Tangelo will never request payment or sensitive personal information during the hiring process. All official communication will come from an @jointangelo.com email address and all offers are preceded by an interview process initiated by our Talent Acquisition team.

Equal Opportunity Statement:

Tangelo proudly upholds equal employment opportunity standards and does not discriminate against any employee or applicant on the basis of race, gender, age, religion, national origin, disability, sexual orientation, or any legally protected status. We value diverse backgrounds and inclusive perspectives across our team.

Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.