Helpdesk Operators Dubai UAE

Position: Helpdesk Operators

Date posted: 2022-04-14

Industry: other

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 3500 to 4000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring: Helpdesk Operators

Benefits: As per UAE Labor Law

To monitor and control the daily service requests within sites maintained and to record service requests updates via the CAFM (Computer Aided Facilities Management) system.

Looking for a candidate with:

• Ability to receive and action inbound calls/email requests
• Experience in customer service with excellent communication and interpersonal skills.
• A team player who is responsible, polite and customer focused.
• Keen attention to detail and interest in customer
• Working experience with CAFM software
• Working experience utilizing Microsoft Office especially Microsoft Excel to generate reports for data analysis.
• Bachelor’s degree is mandatory and IT/Engineering fields will be a value add.
• Flexible with Shifts
• Working experience with CAFM software is an advantage.