Helpdesk Analyst Abu Dhabi UAE

Position: Helpdesk Analyst

Date posted: 2023-06-14

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 16500

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

New requirement for Helpdesk Analyst (UAE Nationals) based in Abu Dhabi.

Work Location: Al Maryah Island, Abu Dhabi

Salary: AED 16,500/-

Job Description/Skills

• Answer all calls/emails reaching the support line.
• Addressing user tickets regarding the current  IT processes and workflows
• Walking customers through pre-defined procedures and steps
• Asking targeted questions to diagnose problems
• Ensuring required SLAs is met
• Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
• Load software packages such as networking components, operating systems and office applications.
• Customize and adapt current programs to satisfy users’ needs.
• Coordinate with network services and information systems groups.
• Update on status to manager and users through voice mail, email and in-person communication.
• Connect users to networks and train on facilities and applications.
• Install, repair and conduct preventive maintenance of personal computer by providing technical support.
• Troubleshoot software and hardware failures and determine network problems.
• Diagnose and resolve incidents using documented procedures to perform responsibilities.

 Minimum Qualification:

• Graduate of IT, Computer Science, or equivalent
• At least 3 years or more experience in the same field
• This post open to UAE nationals
• Note: only qualified candidates will be notified.

mention in the subject line “Helpdesk”

DEADLINE FOR SUBMISSION OF APPLICATION: 19/06/2023 not later than 1:00PM (UAE time zone)