[Hiring] Help Desk Support Coordinator REMOTE USA

­­­­Position: Help Desk Support Coordinator

Date posted: 2025-04-04

Industry: other

Employment type: Full Time

Experience: 2 to 3 year

Qualification: High school diploma or equivalent

Location: United States, REMOTE

Company: Alliance Wealth Management Group

Description:

Remote Help Desk Support Coordinator

United States

About the job

Alliance Wealth Management Group is seeking a highly skilled and customer-oriented Remote Help Desk Support Coordinator to join our team. This is a fully remote position that allows you to provide technical support and ensure smooth operations for our staff and clients. As a Help Desk Support Coordinator, you will play a vital role in troubleshooting and resolving technical issues, managing support requests, and providing outstanding customer service.

The ideal candidate will be tech-savvy, an excellent communicator, and capable of managing multiple support tickets and tasks in a timely and efficient manner. You will work closely with our internal teams to resolve IT-related challenges and improve overall system performance.

Key Responsibilities

• Provide timely and effective technical support to internal staff and clients via phone, email, or chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Log and track all technical support requests, ensuring accurate documentation of each issue and resolution.
• Coordinate and escalate complex technical issues to the appropriate departments or third-party vendors when necessary.
• Offer remote solutions and guidance on using various software, tools, and systems effectively.
• Assist with onboarding new employees by setting up systems, software, and accounts.
• Monitor the status of open support tickets, ensuring that all requests are addressed and resolved in a timely manner.
• Conduct routine system checks and maintenance to ensure smooth functioning of all IT systems.
• Educate staff on best practices for using technology, maintaining security protocols, and preventing IT issues.
• Stay current on new software, tools, and technologies to recommend improvements to internal processes and systems.
• Provide excellent customer service and maintain a high level of professionalism when handling support requests.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred).
• Proven experience in IT support, help desk coordination, or customer service roles.
• Strong troubleshooting skills with the ability to resolve hardware and software issues remotely.
• Proficiency in various operating systems (Windows, macOS, etc.) and office software (Microsoft Office Suite, G Suite, etc.).
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Freshdesk, Jira).
• Excellent verbal and written communication skills.
• Ability to manage multiple support requests and prioritize tasks effectively.
• Strong problem-solving skills and attention to detail.
• Self-motivated with the ability to work independently in a remote work environment.
• Experience in financial services or wealth management industry is a plus, but not required.

Additional Skills

• Familiarity with VPNs, firewalls, and network security protocols.
• Experience with cloud-based systems and remote collaboration tools (Zoom, Slack, etc.).
• Strong customer service orientation with a focus on providing timely and effective solutions.

Why Alliance Wealth Management Group?

• Remote Flexibility: Work from anywhere and enjoy the benefits of a flexible schedule.
• Professional Growth: Join a growing company in the financial services industry with ample opportunities for career development.
• Supportive Team Culture: Be part of a collaborative team that values innovation, efficiency, and customer service.
• Competitive Compensation: Receive competitive pay and benefits for your hard work and dedication.