[Hiring] Help Desk Agent REMOTE USA

­­­­Position: Help Desk Agent

Date posted: 2025-04-30

Industry: other

Employment type: Full Time

Experience: 2 to 3 year               

Qualification: Bachelor’s Degree holder

Location: United States, REMOTE

Company: Cape Air

Description:

Hiring Remote Help Desk Agent

SUMMARY:

The Help Desk Agent is responsible for providing on-the-spot guidance and technical support to frontline Airport and Call Center employees. The Help Desk seeks out solutions to process customer ticketing and check-in transactions and any issues that may surface in the process.

PRIMARY RESPONSIBILITIES:

  • Provide first-level contact for problem resolution
  • Efficiently respond to a steady-stream of incoming employee communication via phone, email, Skype or other means for expedient resolution
  • Participate in efforts to correct or prevent recurrence of existing problems and develop best practices in use of company technology
  • Develop a thorough knowledge of company systems, policies, procedures as well as airline partners and industry business practices
  • Escalate issues as required, managing system outages or interruptions in accordance with company procedure
  • Conduct quality assurance testing
  • Provide feedback on existing and new functionality, technology releases, and company implementations
  • Demonstrate the values of our company mission: kindness, teamwork, respect, and the spirit of our company mantra: MOCHA HAGoTDI!
  • Additional duties as assigned

QUALIFICATIONS:

  • Previous airline experience working at an airport or call center
  • Previous experience with an airline reservations system, such as Amadeus, Sabre, or HP/Shares
  • Excellent organizational, written and verbal communication skills
  • Ability to solve issues that may be unstructured and require use of conceptual thinking
  • Possess aptitude for working with new and emerging technology
  • Ability to use Windows based computer software, including Word and Outlook
  • Flexibility of schedule and ability to work days, evenings, weekends, and some holidays
  • Demonstrate active listening and creative problem-solving
  • Professional, courteous, thoughtful and composed