Head Hostess Dubai UAE
Position: Head Hostess
Date posted: 2023-10-03
Industry: Hospitality
Employment type: Full Time
Experience: 2 to 5 year
Qualification: Bachelor’s Degree is required
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Job Title: Head Hostess
Location: Downtown Dubai, UAE
We are currently seeking a highly skilled and experienced Head Hostess to lead our team at a prestigious restaurant located in Downtown Dubai. As the Head Hostess, you will play a vital role in creating a welcoming and exceptional dining experience for our guests. This is an excellent opportunity to showcase your leadership abilities and contribute to the success of a renowned establishment in one of Dubai’s most vibrant areas.
Responsibilities:
- Greet and welcome guests with warmth and professionalism.
- Manage and oversee the host/hostess team, ensuring smooth operations during service hours.
- Coordinate table reservations, seating arrangements, and waitlist management.
- Maintain a well-organized and efficient reservation system.
- Communicate effectively with the kitchen and waitstaff to ensure timely and accurate service.
- Provide guests with menus, answer inquiries, and make recommendations.
- Handle guest concerns, complaints, and special requests with tact and prompt resolution.
- Maintain a clean and organized host/hostess station and dining area.
- Train and mentor new host/hostess team members.
- Collaborate with the management team to enhance guest satisfaction and service standards.
- Assist in managing guest flow and optimizing table turnover.
- Monitor and maintain guest waiting areas to ensure guest comfort and satisfaction.
- Uphold the restaurant’s policies, procedures, and health and safety regulations.
Requirements:
- Proven experience as a Hostess or in a similar customer service role within a high-end restaurant.
- Exceptional customer service and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Strong leadership and team management capabilities.
- Ability to remain calm and professional in high-pressure situations.
- Outstanding communication and problem-solving skills.
- Proficient in reservation management software and POS systems.
- Knowledge of dining etiquette and restaurant operations.
- Fluent in English; knowledge of additional languages is an asset.
- Flexibility to work in shifts, including weekends and holidays.
