Guest Service Agent Dubai UAE

Position: Guest Service Agent

Date posted: 2023-09-05

Industry: Hospitality

Employment type: Full Time

Experience: 1 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential


We are looking for talented individuals who have a passion to deliver memorable experiences for our guests. The preferred candidate must be in UAE.

Job Title

Guest Service Agent

Job Requirements:

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc.
  • To provide a willing, warm and timely response to all guests requests.
  • To provide a professional image through appearance, behavior and punctuality following the company policy of hygiene and grooming.
  • To maintain a discreet and confidential attitude to all guests information.
  • To apply guest contact skills, such as telephone manners, maintaining eye contact and using guests name.    
  • To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings.

Qualification and experience:

  • High school diploma or equivalent; some college coursework in hospitality or related field is a plus.
  • 1 year experience in a similar role and be passionate.


  • Excellent communication skills, both verbal and written.
  • Knowledge of Opera system and previous hotel experience would be an advantage.
  • Strong organizational skills and attention to detail.
  • Flexibility in work schedule, including evenings, weekends, and holidays.
  • Positive attitude and willingness to go beyond to meet customer needs.

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