Guest Service Agent Dubai UAE

Position: Guest Service Agent

Date posted: 2023-09-05

Industry: Hospitality

Employment type: Full Time

Experience: 1 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for talented individuals who have a passion to deliver memorable experiences for our guests. The preferred candidate must be in UAE.

Job Title

Guest Service Agent

Job Requirements:

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc.
• To provide a willing, warm and timely response to all guests requests.
• To provide a professional image through appearance, behavior and punctuality following the company policy of hygiene and grooming.
• To maintain a discreet and confidential attitude to all guests information.
• To apply guest contact skills, such as telephone manners, maintaining eye contact and using guests name.    
• To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings.

Qualification and experience:

• High school diploma or equivalent; some college coursework in hospitality or related field is a plus.
• 1 year experience in a similar role and be passionate.

Competencies:

• Excellent communication skills, both verbal and written.
• Knowledge of Opera system and previous hotel experience would be an advantage.
• Strong organizational skills and attention to detail.
• Flexibility in work schedule, including evenings, weekends, and holidays.
• Positive attitude and willingness to go beyond to meet customer needs.