Guest Service Agent Abu Dhabi UAE

Position: Guest Service Agent

Date posted: 2021-09-13

Industry: hospitality

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Abu Dhabi, United Arab Emirates

Company: Crowne Plaza

Description:

We are currently recruiting a Guest Service Agent.

• The candidate must be in UAE. He/she must have a positive attitude and good communication skills. Knowledge of Opera system and previous hotel experience would be an advantage.
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc.
• To provide a willing, warm and timely response to all guests requests.
• To provide a professional image through appearance, behaviour and punctuality following the company policy of hygiene and grooming.
• To maintain a discreet and confidential attitude to all guests information.
• To apply guest contact skills, such as telephone manners, maintaining eye contact, using guests name etc.
• To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings. Committed to delivering true hospitality.