Guest Service Agent Abu Dhabi UAE

Position: Guest Service Agent

Date posted: 2023-02-18

Industry: Hospitality

Employment type: Full Time

Experience: 1 year

Qualification: Bachelor’s Degree is required

Salary: AED 4000 to 7000

Location: Abu Dhabi, United Arab Emirates

Company: Crowne Plaza

Description:

We are currently recruiting a Guest Service Agent.

The preferred candidate must be in UAE.

You’re Day To Day

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc.
• To provide a willing, warm and timely response to all guest’s requests.
• To provide a professional image through appearance, behavior and punctuality following the company policy of hygiene and grooming.
• To maintain a discreet and confidential attitude to all guest’s information.
• To apply guest contact skills, such as telephone manners, maintaining eye contact, using guests name etc.
• To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings.
• Committed to delivering true hospitality.

Requirements:

• Bachelor’s degree in Hotel and Restaurant Management or Tourism.
• Hotel experience, minimum of 1 year.
• She must have a positive attitude and good communication skills.
• Knowledge of Opera system and previous hotel experience would be an advantage.
• Excellent interpersonal and communication skills.
• Able to work under pressure and on shift schedule.

Should your CV be shortlisted as per our internal requirements and business needs, you will be contacted for an interview.