22 Aug 2023
Guest Relationship Management Dubai UAE
Position: Guest Relationship Management
Date posted: 2023-08-22
Industry: other
Employment type: Full Time
Experience: 3 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Guest Relationship Management
- Build and maintain positive relationships with guests, providing exceptional customer service throughout the reservation process.
- Handle guest inquiries, requests, and concerns promptly and professionally, ensuring guest satisfaction and loyalty.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences during their stay.
Qualifications:
- Fluency in Arabic and English is essential, with excellent written and verbal communication skills in both languages.
- Previous experience in reservations, sales, or customer service roles is preferred.
- Proven ability to convert leads into bookings and upsell additional services or amenities.
- Strong sales and negotiation skills, with a customer-centric approach.
- Exceptional interpersonal and communication skills to build rapport with guests and colleagues.
- Detail-oriented with excellent organizational and time management abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficiency in reservation management systems and Microsoft Office Suite.
- Familiarity with the hospitality or vacation rental industry is a plus