Guest and Customer Service Agent Abu Dhabi UAE

Position: Guest and Customer Service Agent

Date posted: 2022-12-09

Industry: other

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Abu Dhabi , United Arab Emirates

Company: Confidential

Description:

Hiring Guest and Customer Service Agent

• Job Location: Abu Dhabi, UAE
• Experience: 2-3 yrs.
• UAE Driving license with car is a must

Duties and Responsibilities:

• Handling guest requests and reservations
• Managing administrative tasks like processing payments, cash handling and delivering any mails
• Welcoming guests on arrival and providing complete assistance during their stay
• Resolving any conflicts or tensions
• Monitoring check-ins and check-outs
• Verifying guest details upon arrival and allocating guest rooms
• Coordinating with the other staff members and departments to ensure customer satisfaction
• Communicating with the Customer Service Representatives about any promotional offers
• Assisting in pre-registration activities or extended stay requests
• Providing information on transport, restaurant facilities and sightseeing locations to guests
• Coordinating with the Guest Relations Manager and Guest Relations Officer for day-to-day operations
• Processing any special requests
• Maintaining and updating guest details on a timely basis