Global IT Support officer Abu Dhabi UAE

Position: Global IT Support officer

Date posted: 2022-11-10

Industry: other

Employment type: Full Time

Experience: 7 to 9 year

Qualification: Bachelor’s Degree is required

Salary: AED 5000 to 10000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

We are currently looking for an experienced Global IT Support officer

With logistics and Shipping domain

Experience: 7 to 9 Years.

Mandatory skills:

• ITIL foundation level
• IT Support
• L1/L2 IT support
• Service Desk Coordinator
• Remote Desktop Applications

Responsibilities:

• Generates weekly Service Management and Pending calls report;
• Generates reports for the Incident Management and top * Management as requested;
• Assign Incident to Vendor when applicable;
• Assign and escalate Incidents to L2 and L3;
• Reply to Customer email
• Fulfil the user requirement (Release Hardware)
• Follow up any pending calls with other teams and Vendors
• Raise Problem and Change tickets when necessary;
• Send email in case of any major Incident after getting approval from the process owner
• Monitor user interactions from inception to closure as per SLA;
• Log calls and emails received in the Service Management System.
• Categorize and prioritize the incident/Service Request;
• Using Application system to the below following the SM Processes:
• Add Accounts & Services
• Remove Accounts & Services
• Edit Accounts & Services
• Enable & Disable Accounts
• End User permission
• Coordinating with other teams

Location: Abu Dhabi

Notice Period: Immediate or 15 Days