Global IT Service Desk Abu Dhabi UAE

Position: Global IT Service Desk

Date posted: 2023-02-18

Industry: IT

Employment type: Full Time

Experience: 4 years

Qualification: Bachelor’s Degree holder

Salary: AED 10000 to 20000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Hiring for Global IT Service Desk

Work Location : Abu Dhabi

Experience: 4+ Years

Job description:

• At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.
• Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
• Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
• Ability to understand and follow technical documentation
• Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.
• Using a call tracking or IT service management System.
• Ability to maintain focus and handle multiple tasks or conversations at the same time
• Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
• Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
• Able to fix the systems – Mac book, IPhone, Androids, PC Desktops
• Able to diagnose the systems. And to fix it.