Front Desk Receptionist Dubai UAE

Position: Front Desk Receptionist

Date posted: 2023-11-19

Industry: Hospitality

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Badr Al Samaa medical

Description:

Front Desk Receptionist required

Company Description:

Badr Al Samaa medical centre Dubai provides exceptional medical services with a team of qualified doctors and skilled support staff. The medical centre offers all major specialties to provide outstanding medical care to the residents of Dubai.

Role Description:

This is a full-time on-site Front Desk Receptionist role located in Badr Al Samaa’s Dubai medical centre. The Front Desk Receptionist will be responsible for performing receptionist duties, registrations, billings, answering phones, scheduling appointments, performing clerical tasks, and providing excellent customer service.

Job Responsibilities:

• Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients.
• To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
• Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
• Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable.
• Customer care executives will answer and direct incoming calls to appropriate individuals/departments. Perform specified routine procedures such as greeting ,registration and billing, referring patients, answering routine/administrative enquiries, and general office support activities as appropriate.
• Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable.
• Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers.
• Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.

Additional Qualification:

• Preferably a college graduate in any discipline.
• Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet explorer skills.
• Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
• Ability to work independently with minimal supervision.
• Reliable, punctual, dependable, and responsive.
• Excellent command of oral and written English and Hindi. Arabic language advantageous/desirable but not essential.

Location:

• Khalid Bin Waleed Road
• Near Sharaf DG Metro Exit1
• Burdubai, Dubai
• Contact/application information: