[Hiring] Front Desk Agent Dubai UAE

­­­­Position: Front Desk Agent

Date posted: 2025-04-10

Industry: other

Employment type: Full Time

Experience: 1 to 2 year               

Qualification: Diploma/Degree

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Health Connect

Description:

Health Connect is expanding, and looking to welcome a new member at our Front Desk

We are currently seeking a dynamic and motivated Receptionist to join our front-line team.

Job Description:

You will be the first point of contact for our patients and visitors. Your role is crucial in creating a welcoming environment and ensuring smooth day-to-day front desk operations. You will provide excellent customer service, manage patient appointments, enquiries and handle various administrative tasks.

Key Responsibilities:

• Greet and assist patients and visitors with a warm and professional demeanor.
• Answer phone calls, respond to inquiries, and schedule appointments accurately.
• Manage patient visits, ensuring all necessary paperwork is completed.
• Handle billing and insurance queries, including verification and processing.
• Coordinate with medical staff to facilitate patient flow and address any concerns.
• Maintain the front desk area, keeping it organized and ensuring a pleasant atmosphere.
• Utilize knowledge of the Dubai healthcare system to assist patients effectively.
• Verify patient insurance eligibility and identification details.
• Perform additional administrative duties as required, including managing patient records and handling correspondence.
• Handle billing, collect payments and handle cash accurately.
• Follow up with patients for appointments, services and payments.

Qualifications:

• Excellent communication, reading, and writing skills in English.
• Pleasant and approachable personality with a genuine desire to help people.
• Basic understanding of the Dubai healthcare system and its procedures.
• 1 to 2 years of experience in a Dubai healthcare setting is advantageous.
• Proficient in Microsoft Office Suite and capable of learning new software systems.
• Ability to handle sensitive information with confidentiality and professionalism.
• Previous experience in a similar role is preferred, along with experience in handling insurance eligibility check.

If you are passionate about making a difference in healthcare and possess the qualities we are looking for, we would love to hear from you.

Salary: AED 3,000 per month

include your updated CV, after thoroughly reading the details and location.

Please note, only short-listed candidates will be contacted. We are not accepting walk-in interviews.